Butler for the Waldorf Astoria Dubai International Financial Centre

Butler for the Waldorf Astoria Dubai International Financial Centre

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Not Specified

Job Description

A Butlerfor the Waldorf Astoria Dubai International Financial Centre engages with ourGuests throughout the entire hospitality experience. From check-in to check-out, the Butler Team is always prepared to respond to allGuests requests.
What will I be doing
As a Butler, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Butler Team Member truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:
  • Comprehensive knowledge of the hotel, including all departments, services and outlets
  • Provide assistance and information to all guests
  • Build a rapport with all in-house guests, ensure guests are recognized and obtain specific individual preferences (likes/dislikes) in order to maintain guest history and a high level of communication within the department
  • Maintain privacy and security of in-house guests and be continually proactive in all areas of operation
  • Prepare and check-in arrival rooms, in-house guests and departure rooms
  • Thoroughknowledgeof all in-room services, amenities, functions, systems, as well On-Q system
  • Fully responsible for the Amenities order and amenities delivery to the rooms on daily basis
  • Coordinate laundry and pressing - collection and delivery
  • Offer packing and unpacking services as requested
  • Deliver and place the evening amenitiesin the room
  • Support and assist Senior Management and perform duties and responsibilities as assigned by Senior Management

What are we looking for
A Butlerfor the Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
  • Calm, efficient, and organized with great attention to detail
  • Excellent personal presentation and communication skills
  • A passion for delivering exceptional levels of Guest service
  • Ability to multi-task while maintaining a positive attitude
  • Professional manner with an emphasis on hospitality and guest service
  • Minimum one year of experiencein similar role
  • Proven ability to listen and respond to demanding Guest needs
  • Conflict resolution experience

It will be advantageous in this position if you demonstrate the following skills and differentials:
  • Bachelor Degree/Master Degree in Hospitality
  • Experiencein the luxury segment

What will it be like to work for Waldorf Astoria Hotels & Resorts
Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!

About Hilton

Hilton Worldwide Holdings Inc., formerly Hilton Hotels Corporation, is an American multinational hospitality company that manages and franchises a broad portfolio of hotels and resorts. Founded by Conrad Hilton in May 1919, the corporation is now led by Christopher J. Nassetta.

Job Source : jobs.hilton.com

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