Call Center Agent

Call Center Agent

Accor
2-5 years
Not Specified

Job Description



Call Center Agent
Ready for a career move and be part of the pre-opening team We are looking for a new talent to play a vital role in our Front Office department working alongside a fantastic team.

What is in it for you:
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21


What you will be doing:
  • Receive each guest call in a professional and friendly manner.
  • Maintain effective communication with all related department to ensure smooth service delivery.
  • Handle every query in a polite and courteous manner and exceed guest expectations.
  • Ensure guests are greeted by name upon calling as per Rixos Standards.
  • Maintain an up to date knowledge of the hotel and local services.
  • Maintain an awareness of guest profile through the fidelio guest profile system.
  • Complete management's long distance call vouchers and record them on the traffic sheet.
  • Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
  • Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls

Your experience and skills include:
  • Service focused personality is essential customer related experience an asset
  • Ability to work well under pressure in a fast paced environment
  • Excellent communication skills and a professional presentation
  • Ability to work cohesively with fellow colleagues as part of a team
  • At least 2 years experience in a similar role

    Our commitment to Diversity & Inclusion:
    We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

    Why work for Accor
    We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
    By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

About Accor

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the largest hospitality company in Europe, and the sixth largest worldwide.Accor operates in 5,300 locations in over 110 countries. Its total capacity is approximately 777,714 rooms. It owns and operates brands in many segments of hospitality: Luxury (Raffles, Fairmont, Sofitel), premium (MGallery, Pullman, Swissôtel), midscale (Novotel, Mercure, Adagio), and economy (ibis, hotelF1). Accor also owns companies specialized in digital hospitality and event organization, such as onefinestay, D-Edge, ResDiary, John Paul, Potel & Chabot and Wojo.The company is headquartered in Issy-les-Moulineaux, France, and is a constituent of the CAC Next 20 index in the Paris stock exchange.

Job Source : careers.accor.com

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