Call Center Agent

Call Center Agent

Abu Dhabi United Arab Emirates
3-6 years
Not Specified

Job Description

Job Description
The employees of the call center must have the knowledge, skills and behavior necessary to interact with customers, which includes the following:
  • The ability to direct the customer.
  • Skills of listening, communication and quick-wittedness (communication is clear and effective).
  • Language skills appropriate to meet the needs of the target customer base.
  • problem-solving skills.
  • Data tabulation skills.
  • Writing skills, especially for employees who deal with social media and (online chat). Kh. Reporting skills and customer happiness studies

  • Practical experience in managing and using GENESYS call center systems of 3 years minimum
    Please share your cv to [Confidential Information]​
    Minimum 3 yrs. of Relevant experience.
    Bachelor’s degree in Relevant Field.
    Detail knowledge of process and workflow.
    Strong communication skill, problem-solving skill, ability to work both in a team and independently
    Attention to details, self-management and supervisory skills
    High sense of confidentiality
    Strong organizational skills and multi-task skills
    Detail focused and good commitment
    Proficiency in spoken and written English.
    Having a specialized degree is an advantage.

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