Call Centre Manager

Call Centre Manager

Company Name Confidential
Dubai
1-11 years
Not Specified

Job Description

Manage the call center activities in all store’s coordination with delivery / operation manager
Lead all communication with Aggregators regarding (Campaigns, offers, Menu changes, Customer issues)
Support all the Call center staff when needed in their daily duties (Taking calls, punching orders, Resolve customer complaints and escalations)
Review Customer reviews through social media and aggregators platform and resolve it
Continuous coaching for call center staff to enhance their skills and knowledge, keep them updated with all changes related to the knowledge and operations
Provide the management with daily reports showing yearly transactions progression (Year Vs Year)
Implement new processes in the Call center to enhance the level of service
Monitor & supervise the implementation of the call center plans in coordination with the operation manager, to maintain the highest standard of performance and products

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