Cash Operations Manager

Cash Operations Manager

5-8 years
Not Specified

Job Description

Job Description :
The Cash and Trade Proc Sr Analyst is an intermediate level role responsible for ensuring transactions are processed accurately and on time in coordination with the Transaction Services team. The overall objective is to apply in-depth knowledge, and contribute to the development of new techniques / processes for cash management operations.
  • Provide expert transaction input for deliverables from internal and external clients and vendors
  • Contribute to special projects and provide feedback for all project related activities as directed
  • Contribute to the development of new techniques and processes within cash management
  • Develop and recommend strategic decisions based off in-depth comprehension of how the Cash & Trade Operations team interacts with others business unites in accomplishing objectives
  • Influence decisions through advice, counsel and/or facilitating others in area
  • Evaluate moderately complex issues with substantial potential impact
  • Provide informal guidance or on-the-job-training to new team members
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

  • 5-8 years of experience in a related role to cash and trade operations and management
  • Effective verbal and written skills
  • Effective communication and analytical skills

  • Bachelor's/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Key Responsibilities:
Competencies should be related to the responsibilities, experience, and skills in the Job
Description. Below are examples of which competencies could be used in this job description
  • Responsible for operational metrics and analysis for Payments and Receivables operations.
  • Assistance in operational readiness and management of daily P&R ops / vendor governance
  • Work in partnership with vendors, technology, and client operations teams to test & implement innovative solutions
  • Propose and implement solutions that will increase operating efficiency and lead to an improved client experience
  • Assist efforts to help drive high rates of client adoption and commercialization of existing functionalities
  • Research, identify and recommend technology capabilities that enable the reduction of client inquiries and manual touch points
  • Research current treasury and client operational trends and suggest solutions
  • Lead Self-service and Client Digitization agenda
  • Focus on reducing costs while ensuring that the client services are not impacted.
  • Ensure comprehensive / updated control processes are in place and are being adhered to.
  • Maintain a strong oversight over all operational functions including the CSC (TCS/CSIPL/CTSM)
  • Maintain satisfactory results in MCA / IA / Control reviews. Maintain strong and robust control environment at all times to
  • Deliver quality service and assistance from unit.
  • Ensure all Institutional & Regulatory reporting is performed accurately & in a timely manner.
  • Ensure to have robust updated COB Plan and have it successfully tested.
  • Meet regional / local quality standards for customer service (internal & external).
  • Ensure minimal service complaints and their prompt resolution (if any).
  • Continuous process improvement to improve customer service, control environment & reduction in cost.
  • Provide 100% support to TTS Product Head / SCOO / senior management on all strategic initiatives.
  • Ensure proper support to Business in handling transaction volumes.
  • Ensuring proper service is provided to all trade customers and all queries are properly responded to.
  • Ensuring that all reporting and proofing activities are done accurately and timely.
  • Drive core and smart automation agenda for UAE Cash ops
  • Govern and implement the functioning of Citi DIFC and Citi ADGM. This includes setting up systems and processes as required by business.
  • Maintain relationship with all internal partners and conduct regular reviews with coverage/product
  • Drive innovation agenda in the team with a focus on decreasing exceptions and improving cutoffs/TATs.
  • Meetings, calls with stakeholders for system changes
  • Process notes review
  • Managing the Clearing / Check Collection / Draft Printing / DDS/PGS process.
  • Timely escalation to Supervisor on any transactional issues.
  • Liaise / coordinate with product team for transaction related / other issues.
  • Follow up with processing teams on open items.
  • Ensuring transactions are processed as per policy and procedures
  • Ensure all transactions processed within the required turn-around time, proper control and service quality
  • Handling queries from TCS/ Poland Hub
  • Handling queries & timely response to
  • Customer
    • CitiService
    • Relationship Managers
    • Other Departments
  • Ensuring that all reporting is done accurately and timely submission
  • Any other responsibility assigned by the Supervisor time to time.

Development Value:
  • Will give an opportunity to thoroughly develop the Cash & Cheque Clearing knowledge.
  • Prepares the individual for higher responsibilities within operations.

Job Family Group: Operations - Transaction Services
Job Family:Cash Management
Time Type:Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ('Citi') invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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