Clearance Agent - DHA

Clearance Agent - DHA

DHL
Not Specified
Not Specified

Job Description



  1. KEY PURPOSE:

Ensure that shipments are processed in a timely and efficient manner.
  1. REPORTING RESPONSIBILITIES:

N/A
  1. KEY WORKING RELATIONSHIPS


CONTACT
FREQUENCY
REASON
  1. Internal


SNAS Gateway staff
Daily
To facilitate clearance procedures
  1. External


Saudi Arabian customs
Daily
To facilitate clearance
  1. PRINCIPAL ACCOUNTABILITIES:


OUTCOME
(The result/target)
MECHANISMS
(How will you achieve this)
ORDER OF IMPORTANCE
PERCENTAGE TIME SPENT

Coordination with Operations Agents and Customer Sercvice to folow up hold shipments
5
15%

Checking tariff code currency and valuation of invoice
1
20%

Checking the duty exemption status of the shipments.
3
15%

Visit Ministry of Commerce/Information as appropriate
4
20%

Ensure correct documentation is prepared for clearance and forwarded to Ground Operations in accordance with the procedures
2
30%
  1. MAJOR CHALLENGES

Liaising with Customs authorities
  1. DEGREE OF SUPERVISION

Close supervision by Shift or Flight Supervisors
  1. PERSON SPECIFICATION
    1. Education

Bachelor of Degree Or College.
    1. Experience

Knowledge on Customs process.
    1. Technical Knowledge/Skills

Good command of English and Arabic.
Computer literate.
Full driving license.
    1. Personal Attributes
Influencing when operating with customs

  1. COMPETENCIES


PASSION FOR CUSTOMER SERVICE: Drive to identify, understand and give high priority to customer needs. Anticipating and providing solutions to internal and external customers in a helpful, friendly and honest manner.

PLANNING & ORGANISING: Establishing a course of action for self and others to accomplish goals. Establishing priorities, keeping track of progress and ensuring follow-up.

INTERPERSONAL / COMMUNICATION

TEAMWORK: Working effectively within a team or outside the formal line of authority to accomplish objectives. Demonstrating understanding of how own role fits within DHL as a whole.

PERSONAL

ACHIEVEMENT DRIVE: Demonstrating a high level of commitment, energy, resilience and tenacity in doing the job. Being frustrated with the status quo. Setting high standards and challenging goals and continually striving to reach or exceed them.

ATTENTION TO DETAIL: Showing a general concern for all aspects and details of the job, accurately checking own work and monitoring data.

TOLERANCE FOR STRESS: Maintaining stable performance under pressure and remaining calm, objective and controlled in responding to urgent situations.

PROBLEM SOLVING

ANALYTICAL THINKING: The ability to systematically think through a situation logically and accurately. Analysing all relevant data when making decisions and providing recommendations.

INFORMATION SEEKING: Drive to seek out and assemble relevant information and data from a wide range of sources, ensuring that information gathered is relevant and adds value.

TECHNICAL / PROFESSIONAL

DHL KNOWLEDGE: Demonstrating an adequate knowledge of DHL strategy, services, products, organisation, procedures and business processes.

FUNCTIONAL/TEHNICAL EXPERTISE: Demonstrating a satisfactory level of technical and professional knowledge and skills in job related areas. Keeping up-to-date with trends and developments in area of expertise. Knows where to get in-depth expertise on specific technical areas.

About DHL

Job Source : careers.dhl.com

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