Client relationship Specialist (CRM)

Client relationship Specialist (CRM)

Propel Consult
Manama Bahrain
5-8 years
Not Specified

Job Description

Job Description :
Company Profile:
Distinguished by its unique design and high quality diamonds, this leading national jeweler was established over sixty years ago and specializes in high-end jewelry. The jeweler also partners with many international designers to offer a wide range of elegant designs for their clientele.
They are currently looking to Client relationship Specialist (CRM)to be based in Bahrain.
Duties and Responsibilities:
  • Build relationships with key employees among customers
  • Create plans to address clients’ business needs
  • Advise clients on creating profitable processes
  • Schedule regular meetings with customers to ensure satisfaction
  • Act as point of contact for complaints and escalate issues as appropriate
  • Overseeing the relationship with customers handled by the retail team and ensure that the team preserves a good relationship with customers
  • Help sales team up-sell or cross-sell services and products
  • Keeping customers updated on the latest products to increase sales
  • Ensure both the company and clients adhere to purchase, warranty, and after sales service terms
  • Study competition to find new ways to retain customers
  • Set sales and revenue targets and work diligently to meet them
  • Collaborate with internal teams (e.g. Sales, IT, senior management) to address customers’ needs
  • Apply a weekly report for all CRM activities
  • Monthly reconciliation for the spend VS Budget
  • Conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint.
  • Providing strategic and analytical solutions to problems to ensure maximum client satisfaction

Qualifications & Requirements:
  • Must have a minimum of 5 years experience.
  • Extensive knowledge of the GCC market.
  • Experience in Female related product or service
  • Extensive experience of all CRM platforms
  • Jewelry experience
  • BS/MS degree in business administration or Marketing
  • 360 dynamic Microsoft CRM system knowledge and experience and/or Sales force system knowledge and experience
  • Proven experience as a Client Relations Manager or relationship manager
  • Proven track record of meeting and exceeding targets
  • Background in customer service; industry knowledge is a plus
  • Experience tracking relevant KPIs (e.g. Customer satisfaction)
  • Proficient in all Microsoft applications.
  • Working knowledge of CRM platforms (e.g. Sales force)
  • Candidate must have a customer-oriented attitude, excellent negotiation skills, problem-solving aptitude, ability to work well with a team, excellent interpersonal and communication skills.
  • Must always maintain a positive attitude focused on customer satisfaction.

Job Details




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