Client Renewal Advisor

Client Renewal Advisor

Company Name Confidential
Sharjah
3-10 years
Not Specified

Job Description

Position Title: Client Renewal Advisor
Employment Type: Full Time
Salary: up to 8,000 AED all-inclusive, depending on experience and qualification
Job location: Sharjah, UAE
About the Client:
The hiring company is a prominent Business Set Up consultancy in Sharjah handling all type of licenses for businesses in the region
Job Role:
Generating and managing renewal inquiries from different sources like phone calls, emails, chats, walk-in clients
Following up with existing clients and updating status on the CRM (ZOHO)
Educating clients with information related to amendments, activities, eligibilities, free zones rules, terms and conditions
Following up all renewal clients by phone call and emails
Keeping in touch with Channel Partners to make sure that the relationship with the Free zone is good
Achieving monthly renewal targets
Providing a monthly report on the number of renewals vs opportunities
Coordinating between Compliance team and the Operations Team to facilitate clients’ requirements
Maintaining high conversion rates
Providing straight forward, transparent and accurate information related to the requirements of the client
Preparing reports as required and/or requested by the line manager
Requirements:
Male/Female, 35 years old and below
Open to Arabic and European nationals
Bachelor's degree in any relevant field
Minimum 3 years of experience in client relations
Background in customer service; industry knowledge is a plus
Proficient in MS Office, with working knowledge of CRM platforms
Proven track record of meeting and exceeding targets
Excellent communication and negotiation skills
How to Apply:
Send your CV in word format to: CUSTOMERSERVICEJOBS2020 AT GMAIL DOT COM and use 'Client Renewal Advisor' as email subject

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