Client Service Account Manager - Abu Dhabi

Client Service Account Manager - Abu Dhabi

JP Morgan Chase & Co.
Abu Dhabi
2-5 years
Not Specified

Job Description


Job Description :
As a Client Service Associate, you are a trusted member of the client’s team and deeply connected to deliver the growth and success for an assigned portfolio. In this role, you will serve as the primary point of contact for each client assigned to your portfolio. The assigned client portfolio may be comprised of operating transactional accounts and complex treasury products both within the US and across our global footprint.
Responsibilities
  • Develop, maintain and broaden partnerships with Clients
  • Understand Clients’ business to predict their needs and provide appropriate solutions
  • Become the Clients’ trusted adviser
  • Assist in developing and executing strategic Client plans
  • Promote use of self service tools to reduce number of Client enquiries
  • Analyse payment and associated activities in order to identify efficiencies and cross sell opportunities
  • Promote sharing of experience and best practice across the Service team
  • Participate in and support TS initiatives
  • Identify opportunities for product development and enhancement
  • Develop internal partnerships (e.g. Sales, Operations, Product, Technology)
  • Identify and escalate potential risk associated with Client activities
  • Record all Client interactions (e.g. calls, meetings, issues, proactive communications)

Key Skills
  • Excellent verbal and written communication skills
  • Additional Arabic language is an advantage
  • Ability to work effectively under pressure whilst maintaining a professional manner
  • Dual-ability to work effectively as both a team player and alone
  • Demonstration of cultural sensitivity and awareness
  • Proven negotiation skills
  • Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines
  • Ability to develop and mobilise internal networks and resources
  • Ability to effectively use and manage multiple systems

Experience
  • 2+ years of experience in customer service, operations, treasury, sales or portfolio management, preferably with work experience primarily in banking or the financial service industry
  • A strong aptitude for strategic thinking and tactical execution
  • Excellent organizational skills and the ability to manage, prioritize, work under pressure, and meet tight deadlines
  • Excellent verbal and written communications skills; able to effectively communicate clearly and concisely
  • Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with senior business and control partners
  • Ability to use data to create metrics and reporting
  • Proficient in MS Office (Excel, PowerPoint, Word)

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

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