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Cluster Director of Sales

Marriott International
2-5 years
Not Specified

Job Description


Job Description :
Posting Date Aug 15, 2021 Job Number 21088949 Job Category Sales & Marketing Location Marriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar VIEW ON MAP Brand Marriott Hotels Resorts Schedule Full-Time Relocation Y Position Type Management Located Remotely N Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. JOB SUMMARY Functions as the leader of the proactive sales effort across the Marriott Marquis, JW Marriott Marquis Doha City Center Hotels, Marriott Executive Apartments and 5 pre-opening properties in Doha. Drives room's sales from all segments including transient, group, catering, extended stay and non-qualified mix and has responsibility for achieving segment revenue goals and guest and associate satisfaction. Communicates hotel's sales strategy and ensures that the cluster and on property sales teams executes against sales strategy. Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of hotels sales objectives. Leads the proactive team on aligning the customer profile with the appropriate product. Achieves personal booking goals and sets and leads direct reports booking goals. Leads, motivates and directs all proactive sales activity. JOB FAMILY CORE WORK ACTIVITIES Developing and Executing Business Plans - Thinking creatively and practically to develop, execute and implement new business plans. Achieving/Exceeding Goals - Achieving and exceeding goals including performance goals, budget goals, team goals, etc. Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others advocates sound financial/business decision making demonstrates honesty/integrity leads by example. Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members. Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention. Setting Goals - Establishing challenging, realistic and obtainable goals across the property to guide operation and performance. Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors. Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. Developing Objectives and Strategies - Establishing long-range objectives and specifying the strategies and actions to achieve them. Exploring Business Opportunities - Exploring opportunities that drive profit, create value for clients, and encourage innovation challenging existing processes/systems/products to make improvements. Executing on a Strategy - Taking a predetermined strategy and driving the execution of that strategy. Create and Maintain Relationships with Clients - Reach out to clients to help manage the business process, set and meet client expectations and deliver according to the budget. Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems. Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major 4 years experience in the sales and marketing or related professional area. OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major, or 2 years experience in the sales and marketing or related professional area. OR 3 years of full service experience as Director of Sales, leading rooms, catering and extended stay segments International Hotel experience is essential. Prior team leadership experience including experience of managing managers is essential. Middle East experience is essential. Arabic speaker is desirable but not essential. Marriott sales experience is desirable but not essential. JOB SPECIFIC TASKS Oversees all day to day activities of direct reports. Provides positive leadership to ensure maximize revenue sets example with personal booking goals. Works with the sales & marketing leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. Recommends and implements property and cluster booking goals for sales team members. Positions brands within the cluster effectively with customers. Proactively develops and manages relationships with key stakeholders, both internal and external. Analyses market information by using sales systems and implements strategy to achieve hotel's financial room and catering goals. Assists Revenue Management with completing accurate projections. Participates in and practices daily service basics of the brand and spirit to sell basics. Develops implements and sustains aggressive solicitation program focused on increasing business. Works with team to create and implement a sales intensity plan addressing revenue, customers and the market for individual hotel segments. Assists with the development and implementation of promotions, both internal and external. Works collaboratively with off-property sales channels (e.g. Global Sales Offices) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. Participates in sales calls with members of sales team to acquire new business and/or close on business. Works with Human Resources, Engineering and Loss Prevention to ensure compliance with regulations. Participates in local and international travel to represent the hotels at trade shows, sales missions, conferences etc. Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Meets with guests during pre and post convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. Empowers associates to provide excellent customer service. Observes service behaviors of associates and provides feedback to individuals and/or managers. Reviews sales and catering guest satisfaction results to identify areas of improvement. Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. Ensures that a customer recognition program is in effect throughout Sales. Interviews and hires management and hourly associates with the appropriate skills to meet the business needs of the operation. Develops, implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job. Utilizes all available on the job training tools for associates. Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with Global Sales representatives and customers. Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott. Gains understanding of the hotel's primary target customer and service expectations serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Runs daily, weekly and monthly sales team meetings to review past hotel performance and future plans and actions. Performs other duties as assigned to meet business needs. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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