Concierge Agent

Concierge Agent

Accor
Not Specified
Not Specified

Job Description


POSITION DESCRIPTION
Position : Concierge
Department : Concierge
Reports to : Chief Concierge
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PURPOSE OF POSITION
To provide accurate information concerning hotel facilities, venues and functions and to handle all guest inquiries.
KEY ROLES & RESPONSIBILITIES
  • Assist guests with all inquiries, both hotel and non-hotel related
  • Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known
  • Maintain good relationship with Airport Concierge
  • Maintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
  • Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
  • Maintain adequate supplies of forms and brochures and ensure they are presented in line with the hotel's operating standards
  • Consult Log Book for information/requests left by outgoing shift
  • Manage incoming guest mail, messages, facsimiles and special deliveries
  • Manage all transportation requests
  • Manage outgoing guest mail, courier services and parcel postage as requested by guests
  • Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed
  • Receive telephone calls and take messages for guests who are out
  • Conducts all of the above in accordance with the hotel's policy, while adhering to Raffles Behavioural Standards

PERSONAL ATTRIBUTES
  • Good English language verbal communication skills
  • Ability to work cohesively with co-workers and managers as part of a team
  • Ability to be attentive to guest needs, remaining calm and courteous at all times
  • Ability to promote positive relations with hotel residents and patrons
  • Ability to exercise good judgment with difficult guests
  • Understanding and ability to work in a multi-cultural environment

QUALIFICATIONS
  • Secondary/High School education

EXPERIENCE
  • Minimum two years'experience as a Concierge or in a related position

About Accor

Job Source : careers.accor.com

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