Contact Systems Engineer

Contact Systems Engineer

SNS Group
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Job Description

  • Strong technical Skills Genesys Pure Engage system. (Framework, GVP, SIP Server, Infomart, ORS, URS, Stat Server, ICON, eservices, GIR, WFM, UCS).
  • Skill of implement the system component and upgrade it.
  • Skill to analyses the logs , (SIP , ORS , URS , MCP , IXN , Media servers , Stat Server , GMS , and other Genesys applications ).
  • Understanding the schema of ICON , IXN , UCS , Configuration Server database.
  • Excellent communication skills and ability to communicate with multiple stakeholders co developers, managers, testers and BA teams.
  • Past experience of working in NOC.
  • IVR development experience.
  • J2EE and VXML development experience.
  • Experience with one or more of the following: MySQL, Tomcat, Groovy, Thyme Leaf, Bootstrap, TypeScript, JQuery, SQL.

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