Counselor and Administrator (E-Learning company experience)

Counselor and Administrator (E-Learning company experience)

Lambent WorldWide Jobs
Dubai Abu Dhabi
3 - 8 Years
Not Specified

Job Description

Job Summary
Counselor will be responsible for helping people with their queries. The counselor will listen to them and ask questions to help understand what they are looking for and recommend relevant courses. The counselor will counsel, listen, support, and monitor the progress of customers. The counselor will work with individuals and groups.
Counselor Duties and Responsibilities
1. Counseling students and groups
2. Enrolling students
3. Upselling other relevant courses
4. Organizing batches
5. Schedule emails and reminders
6. Inform the students and trainers regarding the session in time
7. Ensuring the study material is available
8. Responding to the live chats and supporting enquiries
9. Working with students developing a learning path
10. Follow up with the students on their progress
11. Promoting students to respond to the feedback surveys.
12. Get in touch with the students who were not satisfied and understand their concerns. Recommend an action plan.
13. Support in creating, uploading converting training content and questions
14. Follow up with trainers and students
Counselor Requirements and Qualifications
1. Possesses superb written and spoken communication skills
2. Excellent interpersonal skills
3. Compassionate and caring
4. Excellent time management skills; organized and able to prioritize
5. Comfortable in a fast-paced environment with multiple courses
6. Able to organize and manage large amounts of files, schedules, dates, and information
7. Calm and cool-headed with a positive attitude
8. Self-directed and self-motivated
9. Comfortable with building personal relationships and dedicated to helping others
10. Empathetic and supportive with mentorship and leadership skills
11. Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, excel, PDF, SCORM)
12. Able to work on weekends
13. Good interpersonal skills and communication skill

Lambent worldwide jobs is highly focused and adroit in finding the most suitable Human Resource to match the Client Organizations' required profile.A correct remuneration and work satisfaction will be a win-win situation for all those involved.

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