Country E-commerce Manager KSA

Country E-commerce Manager KSA

5-8 years
Not Specified

Job Description

Country E-commerce Manager KSA
The Country E-commerce Manager will be the key point of contact for all hotels in Saudi Arabia for digital marketing and content topics. Reporting directly to the Senior E-commerce Manager MEA, the overall scope of the position is to support hotels in optimizing their online visibility and performance, and provide guidance for e-commerce activities including but not limited to content updates, social media management, email marketing, display campaigns, Metasearch and OTA optimization.
Main responsibilities:
  • Work closely with hotels in KSA to support optimizing their online performance
  • Being the key point of contacts for all hotels in the country, ensure first level of support on web direct, OTAs and online levers
  • Highlight key challenges and coordinate action plans with internal and external stakeholders from Revenue, Marketing, and Operations
  • Assess hotels content across platforms and provide guidance to uplift the hotel's image and ensure all guidelines are followed
  • Provide trainings to hotel resources on key tools (HOD, photo library, Yext, Sprinklr…)
  • Support the Regional Digital team in the roll-out and implementation of digital processes, tools and initiatives
  • Coordinate hotel onboarding (or de-flagging) for all digital levers
  • Review and monitor competition's initiatives to maintain attractiveness in terms of content quality and offer appeal
  • Collaborate with local agencies and other vendor partners
  • Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
  • Drive in-hotel initiatives to boost direct channels and ALL app visibility
  • Identify opportunities for Digital on Demand where appropriate

Qualification & Skills
  • A minimum of 5 years of experience in E-Commerce / Digital Marketing in the Travel industry
  • A degree in Hospitality Management or Marketing and Communications
  • Excellent English and Arabic, both verbal and written
  • Strong knowledge of the Saudi Market and Holy Destinations
  • Strong understanding of current digital marketing concepts and trends
  • Excellent Presentation and analytical skills
  • Knowledge of Power BI, Tableau and GA is a strong plus
  • Energetic and passionate to work
  • Innovative approach to work

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.
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