Customer Care Executive – Arabic Speaking

Customer Care Executive – Arabic Speaking

Iris Health Services Llc
Dubai
1 - 5 Years
Not Specified

Job Description

Job Description:

  • Answer telephone calls and handle customer inquiries in line with operating guidelines and standard of operating procedures.
  • Research required information using available resources and manage and resolve customer complaints.
  • Provide customers with the required information and ensure accuracy of the information given.
  • Enter new customer information into system
  • Process request and coordinate with the Team Leader and the Department Heads for resolution of the requests.
  • Identify and escalate priority issues and coordinate with the Team Leader and the Department Heads for resolution of the complaints.
  • Route calls to appropriate resource and follow up customer calls where necessary.
  • Document all call information according to standard operating procedures and complete call logs
  • Ensure accuracy of all call information documented and produce call reports.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Support the Team leader / Manager in implementation of quality assurance programs in order to maintain standards of quality and productivity.
  • Maintain confidentiality with regard to the information being processed, stored or accessed.

Skills and qualification requirements:

  • Should have strong communication skills in Arabic
  • Should be willing be to work in shifts (morning, evening and night shifts)
  • Must be a Graduate in Management
  • Candidates able to start immediately preferred
  • 1 year minimum relevant experience
  • Should have communication skills in English

Desirable skills:

  • Masters / Post Graduate Diploma Business Management

IRIS HEALTH SERVICES LLC, is an ISO 9001:2008 and ISO 27001:2013 Certified Third Party Administration Service Company providing professional medical benefit and claims administration services.

IRIS HEALTH with the strength of its team, experience and expertise provides an unparalleled end to end claims management solution. It's not just about claims processing but rather about managing medical claims.

Our cutting edge software platform fundamentally changes the dynamics of managing medical portfolios. As a result, our Clients benefit from many features that provide unparalleled efficiency that includes managing your medical claims, trend analysis and monitoring.

About Recruiter

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Functions : Health Care

Industries : Hospitals/Healthcare/Diagnostics

Skills/Roles I hire for: Generic Health care requirements

level Hiring For: Junior Level, Mid Level, High Level, Top Management

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