CUSTOMER CARE EXECUTIVE (SANITARYWARE/PLUMBING/BUILDING MATERIALS)   (31390)

CUSTOMER CARE EXECUTIVE (SANITARYWARE/PLUMBING/BUILDING MATERIALS)   (31390)

Nadia
2-2 years
Not Specified

Job Description


Job Description :

Our clientis an MNC company with a headcount of 2500+ insanitaryware, and is looking forward to hiring 2Customer Care Executives inUnited Kingdom to be based in Fulham and Leeds.
Position Purpose:
Attend customer leading to satisfaction for reactive / proactive Customer Care assistance for retail and project customers/
Attend for Customer Care assistance of trade partners (Market).
Maintain right spare parts stock and with clear trace and track of itsusage.
Plan, appoint, manage and monitor outsources service network for its proper working.
  • Perform knowledge enhancement activities for plumber / technician /maintenance staff.

Specific Deliverables:
Less open service call count: less than 2 days, average service call flow.
Accomplish successfully knowledge enhancement targets.
Spares MSL maintenance with total track of spare part transaction.
Nil escalation from trade partners.
Customer satisfaction.
Functional Requirements:
Excellent written and verbal communication skills (English).
Relevant Technical or plumbing course.
Licence to work in plumbing field if requirement by law of land
Ability to plan, organize and execute.
Information management.
Team-leadership.
Formal presentation skills.
Persuasiveness
Adaptability.
Innovation.
Judgment.
Decision-making.
Stress tolerance.
Ability to work on / thru word doc, XLS, online CRM and email.
Valid driving licence.
Personality Traits:
Excellent Communication skills since dealing with external customers
Good convincing Skills with How may I help you attitude i.e. servicing attitude
Attitude to follow win win approach leading to building and managing long term relationships
Maturity to assess and handle situations
Enthusiastic person who is proactive in work.
Flexible and adaptable person.
A person who takes initiative.
Presentable personality with street smartness

About Nadia

An International Volunteering Group, including both Japanese and Foreigners Founded right after the Tohoku earthquake and tsunami of March 2011 15+ Core members and more than 1,500 volunteers and supporters Registered as an NPO in Japan since Janary 2012

Job Source : www.nadia-me.com

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