Customer Care Representative

Customer Care Representative

Company Name Confidential
Dubai
2-5 years
Not Specified

Job Description

About the Client:
The hiring company is a start- up Ecommerce platform based in Dubai, carrying their own unique brand catering to High Street type of fashion wear.
Job Role:
Handle customer inquiries and complaints promptly and in a professional manager at all times through various channels i.e. emails, phone, website
Keep updated knowledge about existing as well as new products so that no queries/complaints remain unresolved
Keep records of customer interactions and transactions and ensure customer satisfaction
Ask customers for feedback on products and services to understand the major concerns and areas for improvement
Work closely with the E-commerce Manager and coordinate with the Warehouse Team and Merchandiser for complete satisfaction process with the customers
Requirements:
Open to Arabic nationalities
Male/Female, 38 years old and below
Bachelor’s Degree in Nursing or any relevant certification
With minimum 2 years of work experience in Customer Service within the Retail and Trading industry
With excellent communication, problem-solving and decision making skills

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