CUSTOMER EXPERIENCE SR. SUPERVISOR - Fluent in English & Arabic

CUSTOMER EXPERIENCE SR. SUPERVISOR - Fluent in English & Arabic

Sisban Holding Company
2-6 years
Not Specified

Job Description

RESPONSIBILITIES
  • Lead and Supervise customer service staff/team.
  • Improve customer service quality results, by studying, evaluating and redesigning processes that lead to higher
  • SLA.
  • Handling customer complaints or any major incidents.
  • Maintain customer satisfaction by providing problem solving using organization products, services, policies & procedures.
  • Maintain and develop daily, weekly and monthly reports. Maintain, develop and meet customer service KPI's.
  • Monitors employee adherence to SOP's and is responsible for standardization of procedures.
  • communicates openly and maintains strong cross functional relationships that drive service initiatives.
  • Lead and contributes to projects that drive service and efficacy improvements.
  • Oversee the customer service operations, manage monthly performance and forecasts.
  • Supporting QA evaluation, analyzing work output results and presenting analysis to senior managements.

You will fit right in if:
  • - Bachelor's degree\High school
  • - Nationality: Saudi National
  • - Experience: Customer service experience 2 Years in Leadership
  • - Strong communication skills in English & Arabic

Who will excel
  • The ideal candidate will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be a
creative & analytical problem solver with a passion for delivering results.

Interested applicants should send their CV to career@sisban

www.sisban.com

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