Customer Happiness Executive

Customer Happiness Executive

Company Name Confidential
Dubai
4-5 years
Not Specified

Job Description

Position Title: Customer Happiness Executive
Employment Type: Full-time
Salary: up to 6,000 AED all-inclusive, depending on experience and qualifications
Job Location: Dubai, UAE
About the client:
The hiring company is a one stop shop, top of the line Business Setup Agency in Dubai that provides business setting up services as well as long term business needs support.
Job Role:
Act as an ambassador of the company at all times and attend to customer needs in a professional, friendly and courteous manner
Ensure that a high level of professional rapport is developed and maintained with all customers
Follow customer service procedures as outlined in the manual to comply with the ISO procedures and safe working practices
Maintain a thorough knowledge of all departments, company products and services so that customers are provided accurate information
Ensure all tickets are actioned in accordance with Network Standards so that we comply with service levels given to customer
Report, evaluate and investigate recurring operational problems that are highlighted by customer and then direct the information accordingly for corrective actions to be taken
Requirements:
Open to ANY nationality
Female, 33 years old and below
Bachelor’s Degree in any related field, Master’s Degree is an advantage
With at least 4 years of proven working experience in customer service or guest relation and with a good track record of managing client relationships with excellent client interface
Must be committed with positive attitude
Proficient in English, Arabic speaker is a plus

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