CUSTOMER HAPPINESS EXECUTIVE UP TO 6K AED FOR A BUSINESS SETUP FIRM IN THE UAE

CUSTOMER HAPPINESS EXECUTIVE UP TO 6K AED FOR A BUSINESS SETUP FIRM IN THE UAE

RTC One Employment Services
Dubai
2-12 years
Not Specified

Job Description

POSITION: Customer Happiness Executive
SALARY: up to 6,000 AED all-inclusive, depending on experience and qualifications
HIRING COMPANY: Business Setup Firm
LOCATION: Dubai/Sharjah, UAE
AVAILABILITY: Immediately (1-month max)
EMPLOYMENT TYPE: Permanent/ Fulltime
CANDIDATE PROFILE:
Open to ANY nationality
Male/Female, 35 years old and below
EDUCATION/EXPERIENCE REQUIRED:
Bachelor’s Degree in any related field, Master’s Degree is an advantage
At least 5 years of proven working experience in customer service and guest relation
Must have experience working as a Client Relation Executive or Customer Service Executive and a track record of managing client relationships with excellent client interface
Must be committed with positive attitude
Proficient in English, Arabic speaker is a plus
JOB DESCRIPTION:
Attend to customer needs in a professional, friendly and courteous manner
Ensure that a high level of professional rapport is developed and maintained with all customers
Follow customer service procedures as outlined in the manual to comply with the ISO procedures and safe working practices
Maintain a thorough knowledge of all departments, products and services so that customers are provided accurate information
Ensure all tickets are actioned in accordance with Network Standards so that we comply with service levels given to customer
Report, evaluate and investigate recurring operational problems that are highlighted by customer and then direct the information accordingly for corrective actions to be taken

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