CUSTOMER HAPPINESS MANAGER UP TO 22K AED FOR A BUSINESS SETUP FIRM IN THE UAE

CUSTOMER HAPPINESS MANAGER UP TO 22K AED FOR A BUSINESS SETUP FIRM IN THE UAE

Company Name Confidential
Sharjah
2 - 3 Years
Not Specified

Job Description

EDUCATION/EXPERIENCE REQUIRED:
Bachelor’s Degree in any related field
At least 2 years of proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
Proficiency in using customer service software, database and tools
Strong client-facing, communication and negotiation skills
Must be committed with positive attitude
Proficient in English, Arabic speaker is a plus
JOB DESCRIPTION:
Serve customers through various channels such as in person, email, calls etc.
To attain set KPI on Customer Satisfaction that is measured through surveys
Improve customer service experience, create engaged customers and facilitate organic growth
Participate in management meetings and take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission and develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyze statistics and compile accurate reports
Recruit, mentor, develop and manage customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilize assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget and maintain an orderly workflow according to priorities

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