Customer Service Executive

Customer Service Executive

The Global Axis 24/7 Immigration Services LLC
1-4 years
Not Specified

Job Description

Customer Service Role
The Customer Service Role at The Global Axis is an exciting opportunity for a motivated person looking to make a difference every day for our Clients, and the team overall. The Customer Service Role is going to play a vital role in the day-to-day tasks, ensuring the highest level of customer satisfaction.
Customer Service Role
  • Responding directly to customers who need assistance, answering a large volume of phone calls and emails.
  • Ability to provide quick resolution of issues and questions, with good ability to handle disputes and emergencies
  • Learn our services inside and out with previous sales experience to be able to capture contracts and upsell additional services.
  • Taking ownership of customers issues and following problems through to resolution
  • Ensuring correspondences (Email/Phone/Whatsapp) with clients is accurate, courteous, professional, and replied in a timely manner
  • Ensuring all contract procedures are in place
  • Excellent verbal skills for communicating with both management and customers
  • Good interpersonal skills establish a good rapport with clients and your team members
  • Ability to multitask, prioritize and manage time effectively
  • Must be result-oriented and sales driven to reach customer service team targets
  • Must have strong computer skills (Outlook, Word, and Excel)

The Global Axis Immigration Services LLC is a registered UAE Govt Company. We are focused and determined on bringing the best Immigration services in Dubai to our customers. We are dedicated to give the best resettlement solutions services and information about different Immigration programs for countries like (Canada, Portugal, Australia), and more. We offer the best immigration consultant services in UAE to our customers to ascertain the best immigration results. We have an experienced team of certified and regulated immigration lawyers who make sure to process the application as per the immigration authority guidelines.

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