CUSTOMER SERVICE EXECUTIVE UP TO 7K AED FOR AN ELECTRONIC RETAIL COMPANY IN DUBAI UAE

CUSTOMER SERVICE EXECUTIVE UP TO 7K AED FOR AN ELECTRONIC RETAIL COMPANY IN DUBAI UAE

Company Name Confidential
Dubai
3-10 years
96782 - 154852 AED

Job Description

POSITION: Customer Service Executive
SALARY: up to 7,000 AED full package, depending on qualifications and experience
HIRING COMPANY: Electronic Retail Company
WORK LOCATION: Dubai, UAE
AVAILABILITY: Immediately available will be prioritized (1 month max)
EMPLOYMENT TYPE: Full-time / Permanent
CANDIDATE PROFILE:
Open to Moroccan, Lebanese, Tunisian and Algerian nationals
Male/Female, 25 – 33 years old
QUALIFICATIONS:
Diploma in High School or any related certification
At least 3 years of experience working in a customer service role, preferably from the electronic or telecom industry
Candidates should have knowledge on the following:
 Customer service principles and practices
 MS office applications
 Social media platforms
 Admin procedures
Good numeric, problem solving and interpersonal skills
Can communicate and comprehend effectively in English
Must be able to communicate in French and Arabic language
JOB DESCRIPTION:
Maintains a positive, empathetic, and professional attitude toward customers always
Responds promptly to customer inquiries
Communicates with customers through various channels
Acknowledges and resolves customer complaints
Knows our products inside and out so that you can answer questions
Processes orders, forms, applications, and requests
Keeps records of customer interactions, transactions, comments, and complaints
Communicates and coordinates with colleagues, as necessary
Provides feedback on the efficiency of the customer service process
Manages a team of junior customer service representatives
Ensures customer satisfaction and provide professional customer support

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