Customer Service (Logistics / Freight Forwarding Background)

Customer Service (Logistics / Freight Forwarding Background)

Ultiwise Management Consultants FZE
Riyadh
3 - 5 Years
Not Specified

Job Description

Job profile : Customer Service (Logistics / Freight Forwarding Background)
Job Location : Riyadh (KSA)
Nationality : Open
Gender : Male
Salary : Open to discuss as per the current package
Experience : minimum 3-5 years
Currently the candidate should be based in KSA and KSA relevant exp is required
Job Responsibilities :

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Ultiwise Management Consultants FZE

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