Customer Service - Own Visa

Customer Service - Own Visa

1-2 years
24000 - 47988 AED

Job Description


Title : Customer Service Associate (Arabic Speaking and Writing)
Contract : 2 months (Temporary role)
Location : Dubai
Language : Fluent English and Arabic
Industry : Ecommerce industry
Candidates must have own sponsored visa and medical insurance, since it is a temporary role
Immediate joiners are preferred
Typing Speed: Minimum 25-30 wpm for both English and Arabic
Salary : AED. 3,500
Expected Start Date: 15th October 2022

Job Description

The Customer Support Centre Associate will be the front line point of contact with the customer and assume responsibility for ensuring all customer calls are handled in a timely, accurate manner and reflect the superior levels of customer service that define the customer experience. You will also:

Respond to incoming calls from the company's customers, resolving all queries and concerns in a professional and timely manner
Proactively follow up on all customer issues and follow up with call backs.
Applying L.E.A.R.N standards to all customer queries
Understand, meet and exceed departmental targets in terms of SL and first resolution call.
Maintain awareness of our process and KPI's and an understanding of performance evaluation relating to calls and KPI calculations
Understand and adhere strictly to the company's call standards and guidelines when handling customer calls.
Constantly review Service Level performance and provide feedback to your direct supervisor
Interact with other agents and Customer Experience team members on a daily basis, sharing information and knowledge on customers feedback and concerns
Monitor call queues and handle accordingly during peak times

Job Details

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