Customer Service Representative

Customer Service Representative

Emirates NBD
1-2 years
Not Specified

Job Description


Job Description


Job Title:Customer Service Representative - Band - L


Organization Unit:ENBD Priority Banking

UAE Nationals Only


Job Purpos:


Priority Banking manages Affluent/Executive banking customer relationships, providing a full range of products and services to meet their needs. Priority Banking is a unit within the Consumer Wealth Management division and manages a portfolio as per PRB threshold.

To provide consistently an excellent service to all PRB customers for their banking needs. The objective is to improve customer profitability and loyalty to the bank through such service.Qualifications

Specifications
A.
Education:
  • University Degree in Business or Finance will be more preferable.

B.
Experiences:

  • 1-2 years of work experience, preferably in a processing/back office/Customer Services function within the Bank.


C.
Knowledge & Skills:

  • Experience in Finacle, Fin One, MS Excel and MS office

D.
Behavioral Competencies:

  • Excellent communication and presentation skills interpersonal skills are essential for this role.
  • English, while knowledge of regional languages is of advantage.

E.
Personal Profile:

  • Above 20 years

About Emirates NBD

Emirates NBD was initially formed as National Bank of Dubai (NBD) on 19 June 1963 by then Dubai's ruler Sheikh Rashid bin Saeed Al Maktoum, forming the first national bank established in Dubai. NBD merged with Emirates Bank International (EBI) on 6 March 2007, to form Emirates NBD. On 16 October 2007, the shares of Emirates NBD were officially listed on the Dubai Financial Market (DFM).

Job Source : enbd.taleo.net

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