Customer Service Supervisor | Hertz | Dubai, UAE

Customer Service Supervisor | Hertz | Dubai, UAE

3-4 years
Not Specified

Job Description

Job Requisition ID: 111301
No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get The chance to push the limits every single day.
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You'll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
Come join us to live well, work better, and be the best.
Customer Care Supervisor- HERTZ
About The Role
Al Futtaim HERTZ is currently looking to recruit an experienced Customer Care Supervisor to join our team in Dubai. Reporting to the Head of Operations your main job purpose is to manage and exceed overall client expectation by ensuring that the Customer Care Team provides high level of customer service in line with company policies and procedures.
Specifically, your responsibilities will include the following:
  • Key Account Management: - Effectively manage the relationship and ensure retention
  • Manage vehicle returns and terminations
  • Standard Operating Procedures (SOP) adherence
  • Performance Management:
  • Monitor and manage team performance
  • Attend to customers queries/escalations/complaints

About You
Qualifications, Experience and Skills:
Minimum Qualifications and Knowledge:
  • Bachelor's degree or relevant experience in customer service
  • Must possess professional communication (written and verbal) and interpersonal skills.
  • Must be able to effectively communicate and interact with customers (internal and external).
  • Must also have good customer service skills.

Minimum Experience:
  • 3-4 years experience in a Supervisory / Team Leader role
  • Good Knowledge of Customer Experience Cycle
  • Arabic Speakers would be preferred

Job-Specific Skills:
  • Strong Customer relations and team building skills
  • Excellent Communication, problem solving and analytical skills
  • Planning and organizing skills

Behavioural Competencies:
  • Relationship building
  • Excellent interpersonal and communication skills
  • Team building and communication

We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click 'apply': Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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