AVAILABILITY: Can join immediately (max 1 month)
EMPLOYMENT TYPE: Full-time
Open to any nationality
Female/Male, 32 years old and below
Bachelor's degree in Commerce or any relevant course
Minimum 3-5 years experience in Customer services and Sales Data Analysis
Customer-centric background from FMCG industry is an advantage
Experience of using ERP software, preferably in JD Edwards.
Strong technology skills (Advanced MS Excel skills and PowerPoint) are a must
Must be proficient at MIS reporting
Very good organizational ability
Able to focus with complete customer centric approach on deliverables effecting the service levels
Very good command over English language including demonstrated oral, written and presentation abilities
Some understanding of GCC import / export documentation
Develop internal process to resolve and reduce customer complaints and establish good rapport with your customers
Ensure Order fulfilment and service deliverables are achieved as per customer requirements
Interacting with customers to serve their needs.
Overseeing deliveries from PO to dispatch until final delivery.
Drive improvements in business processes, work towards improving ERP system and reduction of manual work.
Work closely with internal departments to understand key issues and take corrective action to meet customer demands
Collect, analyze, evaluate and report data in order to increase sales productivity and profitability.
Analyze stock and sales reports in a timely and accurate manner; describe results to the Senior Management and customers.
Collect sales records, analyzes sales and profit trends by market and customer segmentation.
Prepare product wise sales analysis and report on fast and slow-moving products.
Monitor monthly sales budget and support in target achievement
HOW TO APPLY
Please send your updated CV in Word format with your recent PHOTO to:
CUSTOMERSERVICEJOBS2020 AT GMAIL DOT COM
Use Executive CS as Email Subject
Functions : Sales - Retail/General
Industries : Recruitment/Staffing/RPO
Skills/Roles I hire for: Recruitment and Human Resource
level Hiring For: Junior Level, Mid Level, High Level, Top Management
Handle Media Tools (Facebook Instagram, Souq, Noon etc.) Manage online sales
Deliver creative ideas that align with the campaign requirements Design and implement a social media strategy to align with business goals Perform research on current benchmark trends and customer preferences
Minimum 5 years of Sales experience in the UAE Highly experienced and knowledgeable in selling Shrimps, Octopus, Beverages, Honey, Syrups, Avocado Oil in HORECA channel in the UAE market (Hotels, Restaurants, Catering)
implementing quality, range and freshness standards of offered goods to attract customers in order to achieve the set sales targets
Facilitate the shipping of products from one destination to another Arrange transportation, schedule staff, and orchestrate deliveries to meet customer demand with little to no delay Receives products and coordinates delivery
Commitment to customer satisfaction and service excellence Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blend coffees, or teas
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