Customer Services and Data Analyst Executive up to 5K AED+ for a Leading Fragrance Manufacturer

Customer Services and Data Analyst Executive up to 5K AED+ for a Leading Fragrance Manufacturer

Company Name Confidential
Sharjah
3 - 5 Years
Not Specified

Job Description

AVAILABILITY: Can join immediately (max 1 month)
EMPLOYMENT TYPE: Full-time
CANDIDATE PROFILE:
Open to any nationality
Female/Male, 32 years old and below
EDUCATION/EXPERIENCE REQUIRED:
Bachelor's degree in Commerce or any relevant course
Minimum 3-5 years experience in Customer services and Sales Data Analysis
Customer-centric background from FMCG industry is an advantage
Experience of using ERP software, preferably in JD Edwards.
Strong technology skills (Advanced MS Excel skills and PowerPoint) are a must
Must be proficient at MIS reporting
Very good organizational ability
Able to focus with complete customer centric approach on deliverables effecting the service levels
Very good command over English language including demonstrated oral, written and presentation abilities
Some understanding of GCC import / export documentation
JOB DESCRIPTION:
Develop internal process to resolve and reduce customer complaints and establish good rapport with your customers
Ensure Order fulfilment and service deliverables are achieved as per customer requirements
Interacting with customers to serve their needs.
Overseeing deliveries from PO to dispatch until final delivery.
Drive improvements in business processes, work towards improving ERP system and reduction of manual work.
Work closely with internal departments to understand key issues and take corrective action to meet customer demands
Collect, analyze, evaluate and report data in order to increase sales productivity and profitability.
Analyze stock and sales reports in a timely and accurate manner; describe results to the Senior Management and customers.
Collect sales records, analyzes sales and profit trends by market and customer segmentation.
Prepare product wise sales analysis and report on fast and slow-moving products.
Monitor monthly sales budget and support in target achievement
HOW TO APPLY
Please send your updated CV in Word format with your recent PHOTO to:
CUSTOMERSERVICEJOBS2020 AT GMAIL DOT COM
Use Executive CS as Email Subject

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