Customer Services Supervisor

Customer Services Supervisor

CC Staffing International
4-7 years
Not Specified

Job Description

Customer Services Supervisor


Job Description & Role:

• Run the daily Customer Service operations in accordance with the Pavilion standards and customer care programs.
• Demonstrate flexibility in adhering to the planned/scheduled shifts and on-call and unplanned shifts due to the floor situation to achieve all defined Service Levels.
• Deliver the highest degree of customer service levels.
• Support the Customer Services staff in running the services effectively.
• Promote the mission and vision of the Pavilion by acting in a caring, courteous, and confidential manner towards all of Pavilion visitors, colleagues and staff.
• Perform the assigned duties and responsibilities according to the expected standards in order to fully meet the Pavilion needs.
• Ensure self-punctuality, adherence of policies & procedures and discipline to the Pavilion.
• Lead, direct and review the work of team members in order to accomplish operational plans and results.


Key Skills:

- Customer Service
- Customer Satisfaction
- CRM
- Time Management
- Leadership
- Communication
- Planning
- Scheduling



Additional Requirements:

• Minimum of 5 years’ experience in Customer Service with large amount of crowds.
• Minimum of 3 years’ experience at a supervisory level.
• Bachelor’s degree.
• Proven experience working in Customer Services or related industry.
• Excellent knowledge of the latest industry trends and techniques.
• Experience with CRM systems and Microsoft office.
• Demonstrate strong leadership and interpersonal skills.
• Excellent oral and written skills in English and Arabic.
• Listening to the customer needs and complaints.
• Time management skills.
• Excellent time management skills with the ability to multitask.
• Saudi National.

CC Staffing International

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