Customer Solutions Manager

Customer Solutions Manager

Ateca Consulting
Dubai
6 - 16 Years
Not Specified

Job Description

This role will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. The following skills and experience is required:

  • Must have over 6 years’ experience with Cloud services (networking, compute, storage, backup, managed services). Proven experience in Project Management and Customer Relationship management.
  • Demonstrated experience and with VMWare, Microsoft Cloud and AWS services (or related services or projects)
  • Great Telco industry knowledge and ability to write and structure project and service reports (Project Management and Service Delivery – SLAs).
  • Must be able to communicate effectively about the project and service delivery to C-Level and Management audience (high level to deep low level technical)
  • Coordination with IT onboarding teams for the cloud delivery and provisioning tasks Coordination of external third parties for additional IT services or technologies as required
  • Responsible for checking SLA compliance after delivery completion
  • Bachelor’s Degree in Engineering, Computer Science, Information Technology or a related discipline
  • Mandatory: Project Management and ITIL Certifications Preferred: Cloud certifications, ITIL service management
There is a competitive package available and exciting career prospects with this fast moving organization, please send your CV in word format to [HIDDEN TEXT]

Ateca Consulting is a specialist IT and Telecoms Recruitment Company. From our headquarters in London a highly trained team of consultants work with clients around the world.

We have many of the world’s leading organizations among our prestigious client list and are involved in some of the most high-profiled ICT projects Worldwide. Our excellent understanding of our sector and close relationship with our clients enables us to understand their exact requirements and provide bespoke strategies to ensure the right people are recruited at all levels of the business.

We work closely with clients regarding both contingency and project recruitment, offering contract and permanent resource solutions. Our market-focused approach has enabled us to build a database of highly skilled consultants, many of whom have been introduced to us through personal referral and therefore are rarely on the open market. All candidates are fully referenced before being submitted to any client.

Through our many years of experience we have learnt to understand what our clients need and to match that need with speed and accuracy. We know that in a competitive market place it is important to be flexible, reliable and responsive and this is what defines our service.

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