Customer Success Manager, WWPS

Customer Success Manager, WWPS

6-9 years
Not Specified

Job Description

Job summary

As a Customer Solutions Manager (CSM) you will engage directly with customers and help them identify and realise the strategic and economic benefits of cloud adoption. You will be focused on accelerating the customer cloud journey, delivering frictionless migrations, and ensuring our customers realise the full potential and sustainable business advantages of migrating to the AWS cloud.

The candidate will lead programs involving teams across the region, and
communicate results to leaders and key stakeholders. The right candidate will have a demonstrated skill set to drive tactical execution of multiple programs. The ability to work independently and deal with an ambiguous environment is a must. The candidate will formulate and refine strategy in support of the business goals and objectives. They will further facilitate and implement strategic initiatives
and partner across AWS on special projects. It will be key for them to understand the business needs, collect business requirements and identify appropriate tools and resources needed to ensure timely and successful delivery of results. An ability to assess and manage risks, measure and report on failures and successes objectively, anticipate and resolve roadblocks, provide escalation management and balance the business needs within constraints are part of the remit.

Roles and Responsibilities:
Audit regional goals (i.e. finance, marketing, programs) to ensure alignment against Vertical objectives
Lead and promote the team to drive new strategies that optimize business functions to meet these business goals
Rhythm of the business, working on significant and unique complex issues, focused on country strategy and priorities i.e. weekly forecasts, block
removal, team meetings, monthly business reviews, quarterly business reviews, etc..
Manage long-range calendar, including collaborating with sales operations and sales leadership to track business actions and drive to closure.
Provide Subject Matter Expertise: establishes cadence with internal leaders, to insure a cohesive, high-performing team (i.e. international expansion).
Lead key internal and initiatives including planning sessions including future year resources planning. Work collaboratively with operations to achieve.
Build Internal Presentations and Communications.
Collaborate with Sales Operations Leader to create and implement processes and analysis to support the region's priorities.
Represent Business Leader as proxy during internal meetings as requested i.e. weekly forecast reviews, region meetings.
Participate in customer meetings with Sales/Partners Team.

About the team
Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance

Our team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.


Bachelor's Degree in business or related field
6+ years of experience in corporate or public sector program management and/or consulting
6+ year experience managing and analyzing program data
5+ years leading program development from idea to execution
A demonstrated ability to rely heavily on influence over authority to drive deliverables.
Excellent written and verbal communication skills


Master's Degree (MBA/MS)
Project Management Professional (PMP) certification or equivalent
Demonstrated ability to thrive in a high energy environment where strategic and tactical activities are expected to be driven in parallel
Demonstrated experience executing programs involving cross-functional teams
Experience communicating results and recommendations to leadership teams
Ability to self-direct and prioritize effectively to manage multiple simultaneous, constantly evolving programs
Meets/exceeds Amazon's leadership principles requirements for this role
Meets/exceeds Amazon's functional/technical depth and complexity

Job Details

About Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to to research and develop technology that improves the lives of shoppers and sellers around the world.

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