Customer Support Executive

Customer Support Executive

Leading International Recruitment Corporation
Riyadh
3-6 years
Not Specified

Job Description

Job Description:

Key Responsibilities:

  • Managing a team of representatives offering customer support.
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Recording, analyzing and resolving customer complaints in coordination with other departments.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Establish Customer Relationship Management (CRM) program.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for the team.
  • Ensure customer satisfaction and provide professional customer support.

Skills:
  • A bachelor's degree in Administration or related field.
  • A minimum of 3 years experience.
  • Excellent interpersonal and written and oral communication skills.
  • Ability to lead a team.
  • Knowledge of CRM systems.
  • Computer skills.
  • Knowledge of mediation and conflict resolution techniques is preferable.
  • Remuneration (Package)
  • SAR 2500/ to SAR 4000/- (Not constrained for the right candidate)

Leading International Recruitment Corporation (LINRCO) An International Recruitment Firm, with a globally recognize in workforce solution and specialize deployment of qualified professionals in various sectors or industries; such as Healthcare, Oil & Gas, Information Technology, Telecommunications, Aviation, Hospitality and allied other services with an average deployment of 5,000 workers every year.
Established since 1971, with fifty years of professional experience; LINRCO marked its footprint in recruitment and workforce solution

About Recruiter

70

Followers

48

Active jobs

Functions : IT, Oil & Gas

Industries : IT/Computers - Software, Power/Energy, Chemicals/Petrochemicals

Skills/Roles I hire for: Top Management to Junior Level

level Hiring For: Junior Level, Mid Level, High Level, Top Management

Similar Jobs

People Also Considered

Career Advice to Find Better