CX Strategist

CX Strategist

Devoteam
10-13 years
Not Specified

Job Description


JOB DESCRIPTION
  • Research and analyze data to analyze customer trends
  • Advise on prioritization, design, and measurement of CX transformation programs
  • Create standardized playbooks and interventions for each point in the customer journey
  • Develop key benchmarks and measures of success for customer experience
  • Reinforce a customer-centric mindset and culture, helping to enable our employees to deliver great CX

QUALIFICATIONS
  • Master's degree in User/Customer experience/ Strategy/HCI/ Psychology
  • Min 10 years of relevant experience, preferably with consulting experience
  • Required Certification: CCXP, Balance Score Card
  • Experience in the governmental industries to be specific in Finance and Labor
  • Experience developing business case analyses
  • Experience leading and facilitating Design Thinking processes
  • Proficient in Microsoft Office software with strong PowerPoint skills

Job Details

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