DAW SE -- Technical Service Manager (m/f/d), Dubai Office DAW SE

DAW SE -- Technical Service Manager (m/f/d), Dubai Office DAW SE

Caparol L.L.C
Dubai
2-5 years
Not Specified

Job Description

Job Description:
Technical Service Manager (m/f/d), Dubai Office

DAW SE has been developing, producing and selling innovative coating systems for buildings and building protection for 125 years. Established in 1895 and family-managed for five generations, DAW is today the largest private company in the industry in Europe. The company has had the legal form of an unlisted European public limited company (SE) since 2013. Some 5,800 employees worldwide help make DAW the preferred partner for healthy, well designed, efficient and ecological building envelopes and interiors. In 2018, the company achieved a turnover of around 1.4 billion euros.
To strengthen our team at the Caparol Paints Office in Dubai we are looking for a Technical Sales Manager (m/f/d).
Your tasks will be as follows:

  • support sales and marketing team locally and regionally in providing technical support
  • provide proactive technical services to the customers and to resolve all technical issues and claims effectively
  • manage the approved applicator program and certification
  • ensure the availability of technical data sheets, method statements, material safety data sheets, health and environment data sheets, technical advice sheets and other technical documents as required; create, maintain and publish them as required; approving the changes and updates
  • evaluate the product range against specifications and standards and conduct comparative product testing with competitor’s products
  • conduct application testing of newly developed products and provide report for the same
  • work closely with sales, marketing as well as R&D and provide recommendations and development of technical related matters
  • contribute key guidance to management on matters related to the technical functions
  • liaise with applicators and contractors regularly and provide technical clarifications
  • prepare policies and process improvements for TS
  • first point of contact for suppliers, clients etc.
  • review and provide update on department activity, claims, training, site visits, warranty and other reports to the management on a monthly basis or as and when required
What we expect from you:
  • work location will be the Caparol Paints office in Dubai Industrial City with travel requirements within UAE and externally related to technical support needs
  • strong technical background (application, site support, claim handling etc.) with 2-5 years of relevant job experience
  • profound industry knowledge, preferably gained in the painting industry
  • distinctive management experience (responsible for 6-8 employees, like painters, site support)
  • work self-organized, well-structured and communicate with suppliers, clients etc.
  • strong analytical, problem-solving and decision-making skills with a passion for excellence in quality and services
  • high level of self-organization
  • excellent communication skills across different hierarchy structures
  • English fluent, good German language skills preferred
We look forward to receiving your online application via our website www.daw.de
Before you begin to enter your application in our online portal, you should have your electronic application documents ready (CV, cover letter and certificates). The following formats are available as attachments: PDF, DOC, DOCX, JPG, PPT. Please max. 5 attachments with a of 2 MB per system.

About Caparol LLC

DAW SE has been developing, producing and selling innovative coating systems for buildings and building protection for 125 years. Established in 1895 and family-managed for five generations, DAW is today the largest private company in the industry in Europe. The company has had the legal form of an unlisted European public limited company (SE) since 2013. Some 5,800 employees worldwide help make DAW the preferred partner for healthy, well designed, efficient and ecological building envelopes and interiors. In 2018, the company achieved a turnover of around 1.4 billion euros.

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