Director - Cloud Solution Architecture MEA HQ

Director - Cloud Solution Architecture MEA HQ

12-15 years
Not Specified

Job Description

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
Microsoft aspires to help our customers architect and deploy first class cloud infrastructure solutions in Azure by applying scalable best practices in the cloud with Cloud Adoption Framework (CAF) and Well-Architected Framework (WAF).
Azure is the most comprehensive, innovative and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption within the most important companies in the market.
We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other's ideas because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.
To learn more about Microsoft's mission, please visit:
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We are looking for a highly motivated and passionate leader as the Microsoft MEA HQ CSU Azure Infra Director, to manage and develop a team of Infrastructure Cloud Solution Architects (CSA) and Customer Engineers (CE), and Customer Solution Architect Managers (CSA Manager) as the LT member in Middle East and Africa headquarter (MEA HQ) within the Customer Success Unit (CSU) to drive digital transformation through tech intensity at scale for customers. This is a customer-facing role, managing the team that is the face of overall technical relationship and strategy between the customer and Microsoft. Your team will own the Azure infrastructure customer engagements, including architecture design, implementation, and production. The ideal candidate will have experience in building teams of customer-facing roles with technical expertise in cloud architecture and deployment. Also executive communication, strong business and technical sales skills and be able to drive impact across diverse teams with strong collaboration skills is essential.
People Management
  • Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Model - Live our culture Embody our values Practice our leadership principles. Coach - Define team objectives and outcomes Enable success across boundaries Help the team adapt and learn. Care - Attract and retain great people Know each individual's capabilities and aspirations Invest in the growth of others.

Understanding the Customer
  • Takes ownership in understanding customer business, needs and strategy across all aligned accounts to drive customer success, leveraging broad influence of market and representing Microsoft at the industry level. Gains insight and credibility as a trusted partner by influencing customers, providing thought leadership, and partnering with the customer to better understand their needs. Leverages an external perspective with customers, bringing in insights from previous customer experiences. Anticipates market direction around technology to ensure team is equipped with the appropriate capabilities. Aligns with internal teams. Coaches team to develop and leverage understanding of customer business and industry.

Business Value Communication
  • Inspires team to create long-term strategic vision of business value and empha competitive advantage of solutions for complex customer organization. Serves as a sought-after resource and trusted advisor based on industry, competitive, and/or customer expertise. Coaches team in business value selling and promotes strategic thinking to ensure team capabilities.

Business Value Realization
  • Drives best practices and innovation in delivery of customer success plans to optimize customer value across accounts. Provides recommendations in defining success measures and promotes long-term customer success strategy with team. Coaches team to build customer success plans and utilizes them to build account team plan, leveraging own expertise and hands-on experiences (e.g., success- plan workshops). Aligns multiple engagement plans and leverages corporate resources dedicated to awareness improvement of high potentials (e.g., Skills Learning platform). Drives team understanding of strategic intent and business outcomes to facilitate discussions around key performance indicators (KPIs). Optimizes value realization by engaging other resources (e.g., Engineering, Partners) and ensuring progress reporting.

Guiding Customer Strategy
  • Guides team to influence long-term customer strategy and growth for Microsoft by cultivating customer preference for Microsoft programs/solutions that drive impact for the customer, establishing Microsoft as a leader, and providing thought leadership. Guides team in ideation of new reference cases for others, leveraging view of broad context. Acts as a strategic partner to executive-level business and technical decision makers (e.g., Chief Executive-level). Drives action and influences decision makers to accelerate the customer. Challenges customer on their course of action and elicits action to accelerate time to value. Leverages expertise in relationship building and influencing to mentor team in building strategic partnerships.

Partner Engagement
  • Leverages internal and external partner network to create influence and connect the partners ecosystem and/or Services to deliver business outcomes. Collaborates with internal teams (e.g., One Commercial Partner) to develop more strategic and updated offerings for plays. Guides and coaches team in leveraging partner network for influence.

Cross-Team Collaboration
  • Leads and optimizes dynamic, cross-functional internal teams (e.g., FastTrack, One Commercial Partner) and customer teams to drive business outcomes, enable execution of customer success through One Microsoft, and inform programmatic improvements. Leads rhythms of business (ROB) and oversees processes to ensure efficiency. Aligns processes (e.g., forecasting) with other cross-functional internal teams within the Enterprise Operating Unit (EOU) (e.g., Account Team Unit, Specialist Team Unit, Services, One Commercial Partner, Business Group). Shares best practices and leads global CSM community. Orchestrates across subsidiary to drive consistency in approach on global basis for early in career team member experience.

Operational Excellence
  • Provides support for team in maintaining operational excellence and customer health and ensuring consumption process compliance by coaching the team to leverage key tools, programs, and insights, orchestrating consumption rhythms of business (ROB) for the Operating Unit (OU), and reporting to Leadership on insights. Drives maintenance of governance processes. Leads ROB, reports on overall health across territories within the OU, interpreting and providing data-based insights focused on the business unit. Shares success stories and best practices across communities and provides feedback and insights into the playbook for optimization. Drives operational excellence by promoting content sharing and knowledge building across teams and providing clarity to the team.

Execution Excellence
  • Leads team to ensure execution and assessment of the delivery of highly complex success engagements that drive customer objectives, outcomes, success, and help realize digital transformation across customers, engaging other resources as necessary. Develops and drives best practices to optimize execution across customers. Drives for resolutions and enables customer to resolve difficult roadblocks. Contributes best practices and patterns to solve complex blockers. Drives accountability in execution by providing coaching, ensuring use of tools, engaging in follow- up activities, and overseeing processes. Optimizes team resources across engagements.

Change Management
  • Supports and enables team to drive long-term customer change strategy and enables long-term change management by applying deep knowledge of change management principles, developing and maintaining strategic alliance at the executive level to enable long-term change, and driving vision and alignment between customer culture and digital transformation. Enables team to leverage tools to accelerate customer time to value. Drives team readiness to ensure team members are equipped to guide customers in managing change. Leverages change management principles in managing internal team.

Customer Advocacy
  • Enables and empowers team to act as the voice of the customer and Partner by championing feedback around technical capabilities, blockers, and insights and driving the resolution of existing items, leveraging relevant tools (e.g., OneList). Represents the customer to internal teams (e.g., Engineering) as an escalation point to shape strategy by providing insights across territories. Uses broad patterns of feedback to develop strategic and actionable insights and presents a compelling business case to program managers that influences product roadmaps and decision making. Enables and empowers team to identify gaps and take ownership in driving action based on feedback and advocating on the customer's behalf to drive resolution. Drives strategy for positive change within Microsoft. Brings in advocates to showcase high-impact success as references (e.g., large customers, high profile). Creates a culture of advocacy within the team to champion advocacy internally and represent the industry externally.

Community Involvement
  • Empowers and coaches team to develop strategy for building, maintaining, and leveraging customer and partner networks, initiating and developing new communities/events as needed (e.g., leads executive roundtable, develops user groups, holds industry events) to drive partner enablement and scale. Actively participates as a leader in the global community by contributing to the broader industry through blogs, whitepapers, events, articles, etc.

Technical Capability Building
  • Proactively provides mentorship and coaching to team members and leaders by sharing expertise to drive team, subsidiary, and regional capabilities. Enables and empowers team to utilize and optimize development opportunities (e.g., mentorships) and leverage network to build technical capability. Fosters a culture of professional development to drive continuous learning of Customer Success discipline expertise, including technical and product skills.

  • Embody our culture and values

required/minimum qualifications
  • bachelor's or master's degree in business, engineering, technology, or related field
  • 12+ years related work experience (e.g., consulting, pre-sales/post-sales, business analysis, technical sales, customer change management, line-of-business leadership)
  • 4+ years people management experience.
  • 4+ years experience in change management and/or technology adoption. change management certification (e.g., prosci).

Job Details

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About Microsoft

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

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