Dynamics Support Engineer

Dynamics Support Engineer

Microsoft
Not Specified
Not Specified

Job Description


Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.
. Responsible for the customer support experience with Microsoft
. Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
. Identify cases that require escalation (either technically or strategically)
. Create and maintain incident management requests to product group or engineering group
. Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
. Provide ramp activities, knowledge sharing, technical coaching and mentoring
. Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
. Lead or participate in building communities with peer delivery roles may be workload or specialty specific
experience in one or more of these areas desirable:
. experience in a customer facing service role in any capacity
. strong customer service, accurate and logical problem solving
. experience in creating technical documentation and sharing knowledge with others through training delivery and mentoring
. excellent communication skills - verbal, listening, and written
. interpersonal and relationship skills proven through work experience
. passion for lifelong learning, personal and professional development
language qualification
english language: confident in reading, writing and speaking.
french, german, portuguese, spanish, italian language skills are considered a plus, but not mandatory.

About Microsoft

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Job Source : careers.microsoft.com

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