E-Commerce Operations Manager

E-Commerce Operations Manager

Nestle AG
5-8 years
Not Specified

Job Description

We are the Nestl Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestl. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world's most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit .

Position Snapshot

  • Role: E-commerce Manager
  • Location: Jeddah, KSA
  • Degree qualified with at least 5 years experiences in eBusiness, digital marketing and or media. Strong experience in Digital Marketing activities to drive traffic on websites (SEO, SEM, Affiliation, Display) and personalization.

Position Summary

A fantastic opportunity has arisen for an E- commerce expert to join our Nespresso business. In this role you will drive the business result of Nespresso's digital platforms by implementing the defined strategy, the consumer activation plan and campaigns this will include e-retailer content & experience.

A day in the life of...

  • Define and implement the ecommerce strategy in line with the Consumer Journey Strategy developed by marketing
  • Define, plan & ensure the execution of e-merchandising activities through cross-sell, up-sell & eCRM possible strategies
  • Leverage (internal and external) data, insights and recommendations provided by the Data & Insights to continuously improve
  • activities
  • Ensure the acquisition execution of B2C and SOHO customers, i.e. the actual conversion of lead to customer
  • Support other departments in implementing projects with a digital dimension
  • Drive the day-to-day back-end management of digital boutiques, both owned Digital Boutiques (nespresso.com B2C+B2B) and not-owned (eRetailer.com).
  • Drive and continuously improve the digital path to purchase and ensure a best-in-class digital consumer experience through optimized purchasing paths from call-to-actions to landing pages and leading test & learn activities
  • Ensure the integration of all product launches and digital campaigns into the content management system (e.g. copy, visuals, banners)
  • Ensure platforms are compliant with cross-functional requirements (e.g. TQM, Legal, Delivery services etc.)
  • Optimize back-end performance of digital channels by collaborating with IT, CRC, Marketing and Supply Chain stakeholders

What will make you successful

  • Degree qualified with at least 5 years experiences in eBusiness, digital marketing and or media.
  • Experience in Digital Marketing activities to drive traffic on websites (SEO, SEM, Affiliation, Display)
  • Strong experience in eCommerce Operations (Content Management, eMerchandising & personalization)
  • Strong Web Analytics knowledge (Google Analytics certification a plus) as well as of A/B testing tools
  • Experience in building and managing eBusiness operations (organization, processes, guidelines) a strong plus.
  • CRM experience a plus
  • People management experience is a must, in leading and managing cross functional team
  • Ability to present effectively up to most senior levels in the organization
  • Stakeholder Management in a matrix organisation


Nestl is the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: repect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF91.4billion sales in 2018, we have an expansive presence with 413factories in more than 85countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geopraphies, working with diverse teams and cultures. Want to learn more Visit us at .

About Nestle AG

Job Source : jobdetails.nestle.com

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