Job Description
The Education Solutions Engineer role at Zoom is an exciting and rewarding position. We are looking for a technical sales professional with knowledge of customer business drivers to adopt the Zoom Communication platform. The Education Solutions Engineer acts as a trusted advisor and plays an integral part in delivering Happiness to our customers.
This individual serves as the lead advocate for Education Market in the region translating technical needs into product development recommendations, testing of customer environments and driving customer demand/features internally within Zoom.
Must be able to understand and articulate Zoom's architectural advantages to our customers and support the Education vertical Account Executive team within the Region when it comes to proposing and designing solutions to our customers biggest collaboration challenges.
The ideal candidate will be self-driven and have a background in Unified Communications and collaboration (UC&C) including telephony, video and applications sales, knowledge of Zoom communication platform (Chat, Meetings, Video, Phone, Marketplace/API) and/or competitive equivalent.
In depth knowledge of Microsoft and application-based competition is preferred.
As a Solutions Engineer you will be:
Designing next generation communication solutions for Zoom customers
Conducting demo and proof of concepts for prospective Zoom customers
Solution and architectural design and selling
RFQ/RFP response/preparation
Building competitive intelligence
Working across multiple countries
Driving the Zoom Vision
We will greatly promote the use of the amazing Zoom tools we have to maximize all the resources at Zoom but there will be travel required
Skills Required
Strong business acumen and executive presence
Excellent communication skills
Create, present and document technical solutions
Ability to present topics in a clear and concise manner to many levels of technical skill sets and audience s
Team player
Act as a leader when the situation warrants
Be flexible and able to function in a high growth environment
Formulate and communicate a technical solution / vision
Problem Solving , Critical thinking
Technical Skill Required
SaaS Collaboration technical sales skill i.e. Web Conferencing , UCaaS
Project management
Networks and Information security
Virtualization Technologies
Learning Tool Interoperability (LTI) /Learning Management Systems (LMS)
API's and Integrations
Minimum Qualifications:
BA/ BS or equivalent
Extensive Technical experience in Collaboration technologies (background in cloud telephony, video and applications sales, UCaaS, knowledge of Zoom communication platform (Chat, Meetings, Video, Phone, Marketplace/API) and/or competitive equivalent
Experienced in Education Vertical Solutions selling
Deep experience of Education sector technical terminologies
knowledgeable about different classrooms setup and the integration with other technologies
Understanding of the Hybrid classroom technology
Wide Experience of Learning Management Systems (LMS) available in the market and methods of integrations
Experienced in customer facing technical roles required
Competitive knowledge (in their area of specialization) including solution, technology and product offerings
Zoom Communication platform and end-to-end positioning required.
Be flexible and able to function in a high growth environment
Business level communicator both written and oral in Englishand Arabic
Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom's values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.
Job Details
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About Zoom
Zoom helps people and businesses stay connected so they can get more done together. We're the go-to communications platform for small and large businesses alike, and growing rapidly with employees working to deliver happiness across the globe. We're also proud to have a positive social impact by enabling continuity for educational institutions, governments, the healthcare sector, and many other essential industries.From meetings, chat, and phone, to webinars and online events, companies trust Zoom to power all their communication needs. Our secure, reliable, video-first cloud platform offers a frictionless experience that is simple to manage, delightful to use, and friendly to build on.Our core value is Care. To show our employees we care about their happiness and recognize their value, we employ above-market and progressive compensation programs. We believe this is achieved by analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.Our CEO, Eric S. Yuan, founded Zoom in 2011 as a video-first communications platform focused on delivering happiness to customers worldwide. We're proud to be a recognized Leader in the 2020 Gartner Magic Quadrant for Meeting Solutions and Unified Communications as a Service, winner of the 2020 Forbes Cloud Computing Awards for Best Product, winner of the Frost & Sullivan 2021 Connected Company of the Year award, and a Leader in the IDC MarketScape for European Collaboration Tools for Education, 2020.
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