Employee Relations Escalations Investigator (Fluent Arabic, English)

Employee Relations Escalations Investigator (Fluent Arabic, English)

Other - United Arab Emirates
Not Specified

Job Description

Job Description :
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.
We are looking for a dynamic, organized self-starter to join our Employee Relations team as an ER Escalations Investigator supporting our MENA Operations.
The central objective of Amazon’s ER team is to ensure fair and respectful treatment of employees, consistent with our core business values and objectives.
The ideal candidate for this position has strong communication and interpersonal skills, enabling them to work successfully on a broad spectrum of employee and labor relations issues and projects. The position supports Operations Sites in the United Arab Emirates, Saudi Arabia and Egypt.
The ER Escalations Investigator will work proactively to:
· Investigate highly sensitive HR and Employee Relations issues, including: Conducting complainant, witness and subject employee interviews; Analyzing data from various internal systems; Case management; Proposing remedial action based on investigation findings; Provide recommendations to HR/Operations teams; Partner with LP and Business Conduct & Ethics teams
· Independently manage assigned casework, bringing investigations to closure rapidly and definitively
· Design, collect, and analyze multiple levels of employee and stakeholder feedback
· Provide strategic recommendations to the business to proactively address systemic issues
· Partner to engage in continuous improvement of communication vehicles and practices
· Partner in analysis and revision of people programs, policies, and practices to sustain a positive work environment for MENA Region Operations
· Consult and collaborate with business partners, HR teams, and Legal teams on complex employee investigations
The individual also will work reactively on critical employee relations issues that are crisis-oriented and typically can only be successfully completed with limited time. Balancing time between SLAs and understanding local country demographics will be critical for this role.
The position reports to the Regional ER Manager MENA and will work in partner with the Regional Sr. Manager, Human Resources within the MENA group.
The role will be ideally based out of one of the MENA FC locations, and could be done virtually. This is a full-time position that could travel.
Basic Qualifications :
· At least three years combined human resources, employee relations, investigative, or legal experience in the MENA region.
· Demonstrated passion for employee relations, labor relations, or corporate investigations.
· Solid understanding of GCC/MENA employment laws and regulations.
· Experience in conducting investigative fieldwork, including complainant, witness, and target employee interviews, and investigative documentation
· Technically proficient in Microsoft Office Suite systems including, but not limited to, Word, Excel, and PowerPoint
· Ability to pass a comprehensive background and reference check
· Fluent in English, both verbally and in writing.
Preferred Qualifications :
· Proficiency in English, fluency in spoken Arabic strong preferred.
· Experience in HR/ER
· Bachelor’s degree or other specialized training in labor/employee relations a significant plus.
· Strong evidence of career development and/or evidence of superior performance in previous roles

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