Engineer- Application Maintenance

Engineer- Application Maintenance

First Abu Dhabi Bank
7-10 years
Not Specified

Job Description

Job Description
  • Minimum 7 years Card System experience, of which minimum 3 - 4 years in Cards/payments middleware system, related applications & processes.
  • Familiar with configuration of schemes & related applications.
  • Able to use Multi-map feature to create custom routing and transactions screening filters.
  • Strong knowledge of EMV, ISO8583 protocol variants, Encryption and PCI DSS. Hands on exposure with a range of Cards systems, Schemes (Visa/MasterCard/etc) processes.
  • Proficiency in Troubleshoot and diagnose issues related to software, hardware and networking.
  • Produce and execute end-to-end test scenarios for authorization, clearing and settlement of Transactions of various card products.
  • Excellent communication, coordination, documentation skills and SDLC process awareness.
  • Multi-systems knowledge and its peripherals is highly preferred
  • Experience in Software Development Life Cycle or Service Management (e.g. Incident, Problem, Change, Configuration, Availability, IT Continuant Management) is an advantage.
  • Ability to identify requirements and create a solution architecture that meets identified requirements
  • Ability to analyze the solution or processes (including, but not limited to Service Management) and offer ways to simplify it
  • Improves team operation practices by incorporating best practices
  • Successfully launches new features or re-architects old features. Begins to balance technology with business value
  • Extensive service Management, scripting, packaging tools, or programming knowledge in various software languages
  • Knowledge of relational databases, Oracle, SQL etc.
  • Coordinate activities among different business and technical groups.
  • Strong analytical and reasoning skills with an ability to visualize processes and outcomes
  • Experience in system performance monitoring and tuning
  • Continually improves system monitoring and alerting
  • Identifies and fixes the security vulnerabilities
  • Integrates software or existing solutions with existing systems
  • Practical knowledge of DevSecOps Model
  • Ability to develop test plans and quality assurance procedures
  • Recommends changes in policies and procedures
  • Provide exceptional customer service that increases the current customer satisfaction levels.
  • Maintain documentation of existing systems and processes
  • Conform to IT and bank policy and procedures.
  • Performs at or above the enterprise's Information Technology performance standards.
  • Provide appropriate and required guidance and support as needed for the Business Resumption Plan testing, including first-level testing as required
  • Troubleshoot and diagnose issues related to software, hardware and networking.
  • Support and maintain system problem analysis and resolution techniques

  • Knowledge & Experience:

Fiserv systems - Implementation, configuration and troubleshooting at Level-2
Middleware System Configuration: End to end card configurations, transaction flows and other interfaces implementation/configuration and making the environment ready for Production.
Application/product upgrade Support for any application or product upgrades
Audit: Making system ready for PCI/PA DSS audits
Production issues: Transaction investigation and production outage/incident management
SQL Server 2012 R2/2008 R2/2005 - Stored procedures, triggers, queries, administration, SQL Profiler, Installation
Payment Gateway: Integration with MasterCard, Visa and with other schemes and ensure connectivity
Certifications with Schemes: MTIP/ADVT/NIV/CDET Certifications for various banks
Fraud analysis: Configuration of Velocity, Limits and other business rules
Business reports: Reports configuration, Extract and reconciliation
Application/Server Patch validation and testing and deployment in production
ISO-8583 Payments Protocol
Cards related applications: Configuration and support
Settlement of Issuer - Understanding of Daily cycle of EFT Processing of Issuer
Visa, MasterCard, etc, mandates implementation
MS-Office, Windows batch scripting (Automation)
ITIL Framework - Incident, Request, Change Management, RCA
UAT Support/Coordination, if required
Support UAT activities with business/operations , if required
Create KT documents for future references
Experience in using testing tools like HP QC and JIRA
  • Skills:

Should be skilled in identifying any dependencies & Risks involved in any phase of the Project
Ability to multi task is essential
Experience on Scrum Methodology
Experience in working in client-facing assignments

FAB, the UAE’s largest bank and one of the world’s largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the bank’s international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.

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