eStore Specialist

eStore Specialist

ERC International
Abu Dhabi
2 - 3 Years
Not Specified

Job Description

Job Description :

  • Collaborate closely with the online teams and regional creative agencies, keep product updates on schedule and handle promotion set up
  • Manage and publish content in the e-commerce platform for product releases, landing pages, campaigns in alignment with the Content Manager
  • Daily handling of eStore content and product catalogues
  • Support in planning and releasing system enhancements to the eStore platforms
  • Analyse product performance and recommend improvements to increase online sales
  • Responsible for promotion set-up, price and merchandising content management on eStore platform
  • Regular coordination with logistics and customer service teams to ensure customer satisfaction
  • Coordinate localization, translation and distribution of global content to regional stakeholders
  • Regularly audit competitor activities on local and global level
  • Benchmark global best practices and find insights for regional optimization strategy
  • Manage customer reviews, FAQs and other feedback, and coordinate with operations teams
  • Able to produce and assess regular reporting for product and sales performance KPI's
  • Incident handling in coordination with eStore Operations Manager
  • At least 2-3 years’ experience in a relevant e-commerce company or division
  • Ability to handle multiple demands efficiently, while being well organized and maintaining high attention to detail
  • A self-starter and eager learner who enjoys working both in groups and independently
  • Comfortable interacting with technical and non-technical stakeholders
  • Analytical skills to be able to track and generate data based insights
  • Must possess good interpersonal skills in order to build strong positive business relationships
  • Solid understanding of E-Commerce & Digital Marketing best practices (SEO, Social Media, UX, etc.)
  • Possess an innovative, problem-solving, and solutions-oriented mindset
  • Demonstrated ability to learn quickly, and manage change effectively
  • Experience with eCommerce operations handling including platform management and fulfillment systems (experience with ticketing systems such as JIRA is a plus)
  • Bachelor degree in marketing or similar with 2-3 years of experience in working in e-commerce
  • Demonstrated written and communication skills, exemplary grammar and spelling
  • Must be system oriented as well as computer literate and advanced user of MS-Office applications (Word, Excel, PowerPoint, Outlook)
  • Fluent in English and Arabic, French is a plus but not a Must

ERC International

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