F&B Supervisor

F&B Supervisor

Accor
2-3 years
Not Specified

Job Description



POSITION DESCRIPTION
Position : F&B Supervisor
Department : Food & Beverage
Reports to : F&B Assistant Manager
PURPOSE OF POSITION
To ensure the smooth conduct of the shift through customer-focused service delivery and effective staff supervision. To assist management in running the outlet ensuring maximum guest satisfaction and adherence to consistent standards, through proper planning and organization of F&B operation and administration.
KEY ROLES & RESPONSIBILITIES
  • Supervise and oversee the operation/section to maintain service standards
  • Check on employees discipline, grooming standards and punctuality
  • Check on guests satisfaction levels and properly handle feedback and follow-up
  • Perform opening and closing duties as assigned
  • Assist the Assistant Manager in conducting daily shift briefings to update and disseminate relevant information to restaurant employees
  • Assist in employees development, counselling and resolving staff conflict
  • Report any complaints, incidents or any other irregularities to Management
  • Ensure that operating equipment is maintained and service and storage areas are kept safe and clean
  • Help minimize waste, neglect, breakages and mishandling of supplies and equipments
  • Carry out light cleaning and maintenance of the pantry area
  • Monitor quality of food and beverage products in every order
  • To ensure that guests receive the attention and service they require
  • Perform trainer tasks and conduct training for all staff as assigned by Restaurant Manager / Assistant Manager
  • To motivate, coach and project a positive attitude at all times
  • Help manage employees performance appraisals and performance logs
  • Able to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures.
  • Carry out any other duties as and when assigned by the Management of the Hotel
  • Assist other Food & Beverage Outlets in their operations within peak times when needed

PERSONAL ATTRIBUTES
  • Excellent reading, writing and oral proficiency in English
  • Experienced in all aspects of restaurants service
  • Must be well-presented and professionally groomed at all times
  • Excellent leader and trainer with solid motivational and teamwork skills
  • Attention to detail and strong interpersonal skills to deal with diverse staff

QUALIFICATIONS
  • Hotel Restaurant Management graduate

EXPERIENCE
  • Minimum 2 - 3 years Hotel experience with at least 1 year in a 5 star luxury operation environment

Job Details

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About Accor

Job Source : careers.accor.com

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