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Fashion Consultant - KENZO

Chalhoub Group
Not Specified
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Job Description


Who weare
We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.
To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.
What you'll be doing
AtChalhoub we express the exceptional!As aFashion Consultant you will beresponsible for achieving individual and collective sales targets while deliveringexceptionalGuest Experience and ensuring support in the implementation of CRM, CX and other keycustomer and peopleinitiativesin-store.
  • You will collect data on customer behaviour, top sellers, slow movers which will be key input for businessreviews
  • Drive client relationships within an omni-channel approach
  • Provide pre-buying feedback onproducts
  • DriveeNPSthrough people experience initiatives andculture
  • Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
  • Ensure click and collect are conducted within SLAs (Service-level agreement)
  • Ensure customer data is properly captured in adherence to marketing teamrequirements
  • Promote loyalty program (MUSE) and stayup-to-datewith app offeringsetc..
  • Support with in-store marketing events and activations
  • Keep abreast of allbrandsocial media activitiesandcampaigns
  • Drive sell-throughs within the store
  • Support in-store CX initiatives
  • Provide input to what'sworking well/what'snot working well within thestore

What you'll need to succeed
  • Strong Englishcommunication skills

What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits,

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