FastTrack Security SME

FastTrack Security SME

Microsoft
5-8 years
Not Specified

Job Description



Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
In this role you will become world best in your area of expertise. Besides technical talent, we are looking for people who thrive under challenging circumstances and engage in difficult situations while they learn.

Your Responsibilities
. Handle highly complex, political, financial, executive level cases - as business demands
. Key collaboration point for advanced troubleshooting to unblock issues - including the use of code-level techniques
. Manage engagement with Product Engineering for Support-raised escalations
. Work alongside Serviceability and engineering teams as trusted advisor to improve incident resolution or service deficiency
. Drive process, tool, service delivery and solution improvements that enable effective troubleshooting and remediation (incl. Diagnostics)
. Provide ramp activities for junior engineers, knowledge sharing, technical coaching and mentoring
. Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
. Lead or participate in building communities with peer delivery roles may be workload or specialty specific

overview
do you want to be a key leader in microsoft's fastest growing business and drive industry transformation to modern cloud technologies that make up the microsoft 365 suite if so, the fasttrack team has an exciting opportunity for candidates like you.

microsoft 365 focuses on its productivity cloud strategy and enabling secure remote work for its customers and we believe that diversity enriches our performance and products, the communities where we live and work, and the lives of our employees. come explore diversity at microsoft!

microsoft 365 fasttrack:
https://cloudpartners.transform.microsoft.com/resources/fasttrack

the microsoft 365 fasttrack sme will be helping businesses transition their software and data into the m365 cloud and taking ownership of the process. using a growth mindset, you will power the customer's digital transformation through enablement of microsoft 365 workloads by leveraging the fasttrack service deployment approach.
in this role you will become the world's best in your area of expertise. besides technical talent, we are looking for people who thrive under challenging circumstances and engage in difficult situations while they learn and grow.
responsibilities
technical advisor:
. drive technical collaboration and engagement outside of css (product engineering teams/services/support/regions)
. drive process, tool, service delivery and solution improvements that enable effective troubleshooting and remediation (incl. diagnostics)

planning organizing & executing:
. handle complex, political, financial, executive level cases - as business demands
. work alongside serviceability and engineering teams as trusted advisor to improve incident resolution or service deficiency

customer focus, customer value realization & drive for results
. customer oriented. look at everything through the eyes of the customer and their need for a holistic secure solution. quest to gather feedback consistently and invest time and effort in the feedback to continually improve and grow customer trust.
. effective communication skills to effectively drive recommendations and establish priorities across various customers, partners, senior executives, and organization boundaries
. self-driven engaging individual with a proven history of demonstrated technical skills and leadership.
. ability to determine root cause of technical issues either on your own or in a collaborative scenario. strong problem-solving skills are necessary
qualifications
required
. 5 year(s) technical support, technical consulting experience, or information technology experience
. or bachelor's degree in computer science, information technology (it), or related field
. and 3 year of hands-on experience deploying, configuring and administering security solutions, ideally mde/mdo/mcas/mdi/m365 defender in large organizations of more than 1,000 managed devices/users, covering the following areas
language: one of the following is mandatorygerman, french, spanish or italian

About Microsoft

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Job Source : careers.microsoft.com

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