Female Arabic Speaking Social Media Specialist

Female Arabic Speaking Social Media Specialist

Cryo Save Arabia
Dubai
1 - 2 Years
Not Specified

Job Description

Job Description:

We're looking for a strategic communicator who has experience building and fostering fast growing social communities, with a focus on both the external customer experience in addition to developing internal policies, processes and programs to support. Our ideal candidate is social media savvy with a passion for strengthening and managing relationships with customers in the social space as well as design creation . They have a proven track record of problem-solving and can effectively adjust a response strategy to fit the social channel and situation using excellent judgment and appropriate discretion.


Customer Engagement
  • Manage and execute company's overall social care strategy for interfacing with customers
  • Exercise leadership in identifying and creating new ways to enhance overall satisfaction of the company's social media channels
  • Actively monitor and engage with clients on all social media channels including Facebook, Twitter, Instagram and YouTube
  • Leverage listening tools to monitor trends and identify real-time opportunities that make sense for the company
  • Partner with PR/Social Media team to quickly act on real-time opportunities and manage engagement process from start to finish
  • Collaborate with Marketing and Communications teams on strategic initiatives and external messaging
  • Creation of contents and graphics for Social Media (Instagram, Facebook and all the Social Media) & planning
  • Creation of the Brand Ambassador program to involve the influencers community
  • Visuals Design for Advertising & strategy launch
  • Managing and creating the calendar activities for the monthly promotions & newsletter (design, contents)
  • Digital Marketing strategy - planning & execution

Reputation Management

  • Oversee, manage and track/monitor both large and small-scale crisis on social media
  • Identify threats in user generated content and partner with relevant business partners to quickly escalate the issue as needed and respond appropriately
  • Recognize negative trends impacting the business through all social media platforms and be responsible for setting and communicating a plan of action for addressing such trend

KEY COMPETENCIES:

  • English Arabic speaker
  • Social Media Designing
  • Exceptional writing and editorial skills with strong attention to detail
  • Deep understanding of social media channels (knowledge of monitoring/analytic tools is a plus)
  • Strong critical thinking and problem-solving skills - able to identify, analyse, propose and deploy solutions to various care issues
  • Collaborative team player with the ability to adapt in a changing environment
  • Strong ability to effectively prioritize workload and perform in a fast-paced environment
EDUCATION and EXPERIENCE

  • Bachelor's degree in Marketing, Communications, Journalism or a related field
  • At least 1-2 years strategic communications experience
  • Previous experience with social customer care is a plus
  • Designing experience

Salary:
6K Aed
Timings:
Sunday - Thursday - 9am - 6pm
Saturday - 10am - 3pm

Cryo Save Arabia

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