Field Service Engineer - Qatar

Field Service Engineer - Qatar

Honeywell
Doha Qatar
Not Specified
Not Specified

Job Description


Job Description :
Innovate to solve the world's most important challenges
The future is what we make it.
When you join Honeywell, you become a member of our distributed team of problem solvers, innovators, dreamers and doers who make the things that make the future.
That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.
Working at Honeywell isn\u2019t just about developing cool things. That\u2019s why all of our employees enjoy access to multifaceted career opportunities across different fields and industries.
Are you ready to help us build the futureResponsibilities
  • Represent the Flight Services organization as the prime technical contact on system interaction and operational issues
  • Respond via phone or email to analyze technical issues and determine / execute corrective action plan to resolve customer and OEM SATCOM issues
  • Manage established internal and external (customer) network nonfictions
  • Engage Tier III support as required and manage case until indented issue is resolved
  • Develop Required Knowledge Management collateral to facilitate knowledge re-use and process improvement
  • Provide support and customer training for an array of mobile apps in the areas of Cabin Services, Flight Support and Maintenance
  • Create and maintain training and support documentation for all supported mobile apps
Qualifications
  • Bachelor\u2019s degree, preferably in engineering or computer science
  • Previous experience in a customer service role;
  • Strong analytical and problem solving skills;
  • Excellent time management and organization skills;
  • Demonstrates a high drive and is focused on creating results;
  • PC literate with a good working knowledge of Microsoft Office packages;
  • Solid written and oral communication skills, fluency in English;
  • Experience in the Aerospace industry is an asset;
  • Experience using SalesForce.com and SAP is an asset.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
We are an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

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