Fleet Supervisor

Fleet Supervisor

Company Name Confidential
Other - Qatar
5 - 7 Years
776167 - 970209 AED

Job Description

  • Control the customer services of ministry of baladiya, environment, finance and katara.
  • Assigning drivers with providing replacement vehicles for customers, especially ministries.
  • Guide and direct customers to the workshop or dealership for maintenance services.
  • Ensure that customers satisfy with our service and communication with professional phone etiquette skills for achieving customer satisfaction.
  • Ensure that customer complaints are resolved in a professional manner.
  • Provide supervision drivers to assistance customer for maintenance service or breakdown.
  • Determine work procedures, work schedules for drivers.
  • Ensure that the customer calls are handled and answered in a timely and accurate fashion.
  • Develop standard procedures to assist customer for accident police report.
  • Maintain communication with customers via emails, phone calls, mails, etc.
  • Prepare documentation and reports on routine customer correspondence for future reference purpose.

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