Food & Beverage Operations Intern (12 months)

Food & Beverage Operations Intern (12 months)

Hilton
Not Specified
Not Specified

Job Description


Food & Beverage Internship
Starting month - January / February 2022
The trainee/Intern will support daily operations in Food & Beverage and maintain high standards of food and beverage quality, service and marketing to maximize profits through outstanding customer service.
What will I be doing
ESSENTIAL FUNCTIONS
    • Maintain the department facilities, standards of presentation and levels of service to a level that achieves and exceeds Company Brand Standards.
    • Ensure the day to day smooth and efficient running of department in line with Company standards, continually setting a good example by being seen to pay attention to detail.
    • Maintain high standards of cleanliness, and hygiene throughout the department.
    • Set and maintain the highest standards of grooming and hygiene at all times in line with Colleague personal Presentation Standards.
    • Ensure all guests are welcomed in a polite and friendly manner and receive the utmost attention at all times.
    • Carry out management and administrative duties to ensure the smooth and efficient running of the department.
    • Maximise revenue and increase average spend per person through upselling, high customer service standards and colleague motivation with a daily briefing.
    • Interacts with guests to obtain feedback on quality of service and food in outlet. Investigates and resolves guest complaints in a timely manner.
    • Documents inventory forecast usage and monitors supply so that restaurants are stocked with linen, glassware, silverware, china, condiments and other items necessary to provide appropriate customer service. Oversees set up of dining and service areas.
    • Visually inspects and takes corrective action to ensure that facilities in restaurant look appealing and attractive to guests. Provides guidance for improvement and implements necessary adjustments. Oversees work orders to ensure repairs and maintenance of facility are completed on a timely basis.

SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
Maintain an open line of communication between guests, management, and service staff discuss operational problems with co-workers or supervisors in order to work out solutions.
    • Schedule and attend required meetings.
    • Follow hotel standards for safety and security.
    • Utilize traditional software programs such as Word, Excel, Publisher, PowerPoint and/or Outlook Express.
    • Perform in the capacity of any position supervised.
    • Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards.
    • Attend mandatory meetings including divisional meetings, department meetings, staff meetings, etc.
    • Participate in community public relations for the restaurant and the hotel.
    • In emergencies, perform in the capacity of any position supervised.

What are we looking for
An Intern serving Hilton Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
  • Positive attitude
  • Good communication skills
  • Committed to delivering a high level of customer service
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or in teams
  • Willingness to learn
  • Passion for excellence in service and team-work
  • Eye for detail to achieve operational excellence
  • Determination to succeed

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Knowledge of hospitality
  • IT proficiency

What will it be like to work for Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision 'to fill the earth with the light and warmth of hospitality' unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

About Hilton

Job Source : jobs.hilton.com

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