Foodics Pay Operations Lead

Foodics Pay Operations Lead

4-7 years
Not Specified

Job Description

About Foodics

Proudly voted the best place to work in 2021-2022, Foodics, one of the most promising SaaS companies in MENA, was founded in 2014 in KSA with headquarters in Riyadh and offices in the United Arab Emirates Jordan, Kuwait, Egypt, Pakistan, and the Netherlands.
Foodics is undergoing rapid expansion across MENA, Pakistan, and Africa, servicing over 20,000 stores, and has been granted three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA.
We provide a cloud-based point-of-sale SaaS ecosystem with tools that help F&B, and retail businesses start, track and grow. Our customers use Foodics to accept payments, track inventory, monitor sales, process orders, digitize menus, manage employees, create analytics and smart reports, provide secure cloud storage and enable the integration of third-party apps.
We pride ourselves on recognizing and retaining talent while promoting creativity and efficiency. We are constantly looking for people to help shape and be a part of our bright future!
Our Purpose: To create a growth-accelerating platform that enables the restaurant ecosystem to achieve the most remarkable performance
Our Vision: To be the most trusted one-stop-shop software & financial platform for restaurants
Our Mission: to empower every person who contributes to the success of a restaurant business and provide finance to fuel its growth

About the Role
FoodicsPay is actively looking for a hands-on and highly driven Operations Lead responsible for building the Client configuration and running our daily operations to the best standard. The successful candidate will act as our front-line in the country to ensure that our operations are run in an effective and timely manner.
Join the FoodicsPay team, working within our organization to understand, develop and improve our processes to support our customers, and measure our impact on the experience. In this role you will help us define our future vision, build operational capabilities, and drive launch readiness of new features. In addition, you will work closely with cross functional teams, such as Product, Sales, Business Development, and Engineering teams.
This person will be responsible for partnering with external partners and internal teams to improve and develop processes and procedures for areas such as processing payments, reconciliation, etc. The ideal candidate must be tech-savvy and customer-focused with the passion for food of course!
If you think you have what it takes to join a remarkable team and help build the next unicorn, hop on and apply now!

  • Proactively assist on all merchants operations related to their daily use of our solution and coordinate with other team members when needed
  • Maximize and develop collaborative and impactful relationships with diverse portfolio of ecosystem providers to drive broad adoption of Foodics Pay services and functionality.
  • Investigate and action/triage escalations across multiple channels, while providing accurate and timely responses.
  • Partner with Customer Support and Business development to resolve issues that arise during merchant trials, integrations, or post implementation support
  • Engage at very senior levels with FinTechs, issuers or PSPs.
  • Guide executives internally and externally through partnership vision and tactical execution, including identification and screening of strategic partners, development of impactful marketing programs and successful negotiation to launch FoodicsPay successfully.
  • Develop strategy for emerging markets to ensure initial market coverage with a plan to measurably scale adoption.
  • Advise management on support issues which impact customer satisfaction and provide recommendations for appropriate actions
  • Ability to launch FoodicsPay in identified markets while working with global teams
  • Internal reporting and external reporting i.e regulatory reporting
  • You will work cross-functionally with a variety of internal groups as well as with external partners, to improve the quality of our services and efficiency and scalability of our operations.
  • Drive efficiency of our payments products servicing work-streams to ensure outstanding customer service and support.
  • Develop and drive improvements across internal and external partners to create best-in-class operational experiences through collaboration, leadership and a customer-focused approach.
  • Establish empathetic and prompt customer resolution techniques and provide insights through trend monitoring.
  • Effectively handle partners, subject matter authorities, executives and other internal groups through effective written and verbal communication.
  • 4+ years experience in a digital payment setup or in financial services industry, retail banking, credit card, previous experience in a similar role is preferred
  • Good market knowledge and strong relations with banks, financial service providers to create long-term partnerships for FoodicsPay
  • Expertise in building business cases around market opportunities and partnerships - including strategy development, market segmentation, competitive analysis, and financial analysis.
  • Deep knowledge of special handling processing
  • Subject matter expertise in credit card payments processing, reconciliation, handling processes and regulations, including systems and workflows
  • Ability to triage problems, root cause issues quickly and provide appropriate responses to customers, internal teams, partners and regulators
  • Ability to lead case work, queues and SLAs. Conduct trend based monitoring, support management and operational reporting
  • Demonstrated ability to learn quickly and get results in a new space
  • Passion for digging deep into a subject matter area
  • You should be an excellent communicator who is self-motivated and is comfortable working in a global, matrix, fast-paced environment.
  • Ability to deliver large scale projects on-time with consistently successful results while working across departments and time zones
  • We offer a people-focused culture that fosters inclusion, diversity, innovation, and a flexible work setup: remotely, in-office, and hybrid models.
  • A performance-based company that offers 30 vacation days, 30 days work from anywhere, excellent career advancement opportunities, and lucrative compensation, including bonuses and ESOP potential
  • Working in a hyper-growth environment, you will enjoy numerous learning and career development opportunities.
  • Accelerated learning opportunities - attending training, conferences, and events as needed
  • An excellent opportunity to grow and work with the most amazing people in the industry
  • Being part of an environment that offers challenging goals, autonomy, and mentoring creates incredible opportunities for you and the company.

Disclaimer: here at Foodics, we don't just accept differences - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. All employment is decided based on qualifications, merit, and business need. Foodics is proud to be an equal opportunity workplace and is an affirmative action employer.

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